Job Description

Job Title: Facilities Coordinator
Location: Preston Head Office
Contract Type: Permanent
Hours: 37.5 Hours
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity to join us as we continue to expand throughout the UK.
About the Role
The role holder is accountable for providing administrative support to the facilities team. To support all aspects of facilities ranging from managing the helpdesk system, taking, and logging calls from clinics, recording and documenting works to be processed.
We are looking for someone who can.
Provide a Facilities Helpdesk function by managing incoming emails & logging calls ensuring the information / issue is sufficiently understood to pass on the details to the wider facilities team to resolve.
Have the ability to multi-task and manage a number of priority situations at one time.
Understand how to prioritise both reactive and planned tasks to ensure we maintain both clinical and equipment compliance for the business
Monitoring of the issues log and escalating items that are overdue to the wider team to ensure a satisfactory completion.
Responding and obtaining further information from the business where required for problem resolution.
Ensuring tasks are planned and completed within agreed SLA's
To investigate and if possible, strive for first call resolution.
Obtain quotations for minor works and distribute to the relevant person to gain approval from finance.
Following up on any works in progress and where completed, obtaining report documentation or certificates for works carried out and filing accordingly.
Maintaining filed contractor information including up to date insurances and risk assessments, details of terms of contracts for external contractors.
Be a point of contact for welcoming visitors, clients, and contractors to the Head Office site.
Liaising with both internal and external teams to effectively organise pre-planned and reactive works at sites
To assist the wider team in carrying out new site mobilisations; building audits; including recording and actioning significant findings where required.
What you'll bring to the role:
Proven experience in facilities or maintenance administration.
Excellent communication and interpersonal skills, with the ability to liaise with colleagues at all levels, including clinical and non-clinical teams.
Experience in coordinating routine and reactive maintenance tasks, ensuring compliance with health and safety regulations.
Experience in managing external contractors and service providers, ensuring SLAs and KPIs are met
Ability to work effectively within a team to achieve common goals.
Proactive problem-solving skills, with a demonstrated ability to troubleshoot issues, identify root causes, and implement effective solutions swiftly and efficiently.
Experience in using Microsoft Office
Previous experience in using Facilities management software (CAFM)
Founded in 2012, CHEC has worked in partnership with thousands of optometrists to deliver our shared care partnership model. We are now one of the largest providers of community-based ophthalmology services in the UK.
As a specialist provider of community ophthalmology, we are pleased to have built a reputation for high quality, patient-focused care that ensures we always remain responsive and considerate to the needs of our patients. This model is underpinned by our dedicated clinical and non-clinical teams across the country who continue to serve our patients by providing excellent end to end care for every eye condition, as well as supporting the NHS. We consider this one of our USP's, setting us apart from other independent sector providers as we strive to work in partnership with providers to improve services for all.
Our vision is simple. To make eyecare more readily available and accessible throughout local communities by offering patients greater choice, flexibility and reduced waiting times.
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Skills Required