Job Description

Overview:
Care. Initiative. Pride. We see more than just high standards.
JOB TITLE: Facilities Coordinator
DEPARTMENT: Robertson Facilities Management
LOCATION: Stockport Town Hall
OVERVIEW:
Robertson Facilities Management provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach.
Robertson is one of the largest family-owned construction, infrastructure, and support services businesses in the UK. For over 50 years our sustainable growth has enabled us to invest in our business, the future of people and communities, and to deliver on major projects, housing schemes and facilities management for customers nationally. Ultimately, our approach is about making progress safely towards a sustainable future. It's the Robertson Way. Your new role:
MAIN PURPOSE OF THE JOB:

• To take ownership of the operational management and delivery of facilities management services delivered within their region or location(s). This includes the management of customer interface within a designated area of an estate; ensuring a high profile in the day-to-day running of the sites, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns.

• This is an active and visible role requiring excellent customer relationship and supplier management skills. Working as part of a team within the business, you will be expected to positively contribute to the performance of the business by engendering a culture of customer care.

• To manage the provision and delivery of Fire Risk Assessments via the Council preferred supply chain partner.

DUTIES:

• To manage excellent relationships with our client and suppliers, with a specific focus on managing the Council's preferred supply chain partner for the delivery of Fire Risk Assessments.

• To ensure that the operational aspects are delivered in accordance with any agreed SLA by an agreed programme of qualitative checks and control measures and to rectify identified deviation where appropriate.

• To develop excellent client relationships through understanding the client needs, maximising the services delivered and championing excellent customer care.

• To organise and facilitate regular meetings with key stakeholders as appropriate.

• To interact with all internal teams to discharge the consistent, effective, and efficient delivery of tasks and in doing so, support best practice.

• Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.

• To ensure that records are held and updated as required.

• Undertake regular site visits as appropriate to evidence completion of remedial actions to quality standards as appropriate.

• Comply with Robertson/Council policies, procedures, and guidelines.

• To ensure/contribute/lead on the delivery of quality assured, client focused products and services to meet the agreed requirements of the customer.

• To contribute to the operation and development of the Quality Management System to ensure the continuous improvement of quality assured services/products for clients.

• To carry out other duties appropriate to the level and character of the post.

What's in it for me:
Working the Robertson Way
Joining us isn't just about seeing things our way. It's also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here's what that means...
We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What's in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave (pro rata for part time positions)
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you've got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we'd love to meet you.

Skills Required