Job Description

Job Introduction
We are looking for a Facilities Coordinator to join our Rapport team, to work at our client sites based in the heart of City of London. The client is a British multinational risk management, insurance brokerage and advisory company.
Your role will be to provide the highest levels of client care and service to all internal employees, clients and directors in line with service level agreements and set policies and procedures.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM - 6 PM; on a shift rota basis)
What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities:

• Complete all daily checklists, forms, floor walks, and online reports; update trackers and ensure all data is accurately logged and accessible for management.
• Report and log all maintenance or service issues with the Helpdesk and relevant teams; follow up to ensure timely resolution.
• Maintain cleanliness and presentation across all workspaces including meeting rooms, tea points, post areas, and storage; ensure supplies are stocked and any issues are reported.
• Work closely with service teams, anchor contacts, and senior staff to uphold service quality and maintain a clutter-free environment; support onboarding/offboarding processes.
• Handle emails, provide admin support as needed, assist with internal moves, lockers, clear-desk policy, and uphold confidentiality and data integrity.
• Adhere to health and safety protocols, complete required reports, attend meetings, manage storeroom safety, and communicate effectively with management regarding issues, updates, and progress.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• An up-beat individual with integrity and a can-do attitude.
• Excellent communication skills.
• Upholds the highest standards of customer service and client care.
• Ideally have previous experience in a similar role.
• Adaptable and takes control of their own workload.

About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at .
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Skills Required