Job Description

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Chertsey
Facilities Helpdesk Administrator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
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Facilities Helpdesk Administrator
Salary: 28,000 - 30,000 DOE
Locations: Chertsey, Surrey and occasional travel to Uxbridge
Working hours: 40 hours per week, Monday to Friday
Position Overview
We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration.
Key responsibilities
Work Order Management

• Receive, log, and prioritize incoming maintenance requests and work orders from various stakeholders
• Assign tasks to appropriate technicians or external service providers based on skillset and availability
• Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues
• Update stakeholders on the status of their requests and escalate urgent matters as needed

Purchase Order Processing

• Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities
• Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services
• Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes

Administrative Support

• Assist with general administrative tasks such as filing, data entry, and documentation management
• Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required
• Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner

Qualifications and Experience

• Previous facilities helpdesk/maintenance coordination experience desirable
• Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently
• Experience using facilities management software is highly desirable
• Strong organisational skills with the ability to prioritize tasks and meet deadlines effectively
• Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels
• Attention to detail and accuracy in record-keeping and documentation
• Ability to work both independently and collaboratively within a team environment

Locations Chertsey Yearly salary 28,000 - 30,000 Employment type Full-time
Pareto was founded to revolutionise the workplace sector-built to be different, driven to shape the future of work. With diversity, innovation, and bold thinking at our core, we've challenged the norm and been recognised as the disruptor in FM.
Now, as the Pareto Group, our acquisition of Sowga strengthens our expertise in mechanical and electrical engineering, expanding our ability to deliver cutting-edge, client-focused solutions.
Together, we're redefining the industry-and we want ambitious talent to be part of the journey.
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Chertsey
Facilities Helpdesk Administrator
We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.
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Skills Required