Job Description

Role: Facilities Helpdesk Manager
Location: Winsford, Cheshire
Contract: 3-month minimum temporary contract
Hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Office-based.
Pay: 19.23 per hour Umbrella PAYE
We are seeking an experienced Facilities Helpdesk / Office Manager to join a busy estates and facilities management team based in Cheshire.
This is not an IT helpdesk role. The successful candidate will manage the helpdesk and administration service that supports the delivery of building maintenance, repairs, and facilities-related services across housing and public sector properties.
The role is within a well-established, national organisation delivering hard FM and property services. You'll be based at their regional office in Winsford, reporting directly to the Director, and managing a small team of four Helpdesk Operators (a mix of full-time and part-time staff).
Key responsibilities include:

• Leading and supporting the Helpdesk team, ensuring FM service levels are met

• Overseeing the CAFM system and maintaining accurate records of maintenance requests and works

• Coordinating daily workloads, tracking jobs, and managing priorities

• Producing reports, monitoring performance, and implementing improvements

• Acting as the main point of contact for estates and FM-related queries, escalating as required

• Supporting the Director with wider facilities administration and office management duties

About you:

• Previous experience in a supervisory or management role within Facilities Management, Estates, or Building Services administration

• Strong organisational and communication skills

• Confident working with CAFM or other facilities systems

• Ability to motivate a team and work effectively under pressure

This is an excellent opportunity to step into a pivotal role within a supportive and collaborative facilities management team.
To apply, please send your CV to sarah@300nr.co.uk

Skills Required