Job Description

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada.

Davies Group has grown, and continues to grow, rapidly through acquisition and has recently begun to build out a Group Procurement & Real Estate function.

The focus of the Group Procurement & Real Estate Team is to continually optimise practices, service and cost.

Job Summary

Our London office is our Global headquarters and is home to approximately 500 colleagues, a large number of internal and external visitors, and comprises a 250 desk office and a suite of 17 meeting rooms. We will soon expand our footprint at the London office, increasing the number of desks by >100, adding 3 meeting rooms and introducing an event space with capacity for c. 100 people.

You will work to define excellence in Hospitality and Facilities management and have the authority to implement procedures etc. to bring that to reality.

You will be responsible for providing comprehensive client services and facilities management services; ensuring the smooth-running of the London offices in terms of health & safety and administration for all staff.

As the Facilities & Hospitality Manager for our Global HQ, you will work closely with the UK&I Real Estate Manager to define processes, standard operating procedures and best practice with an aim to continually optimise our customer experience, processes and costs. You will support in ensuring this is adopted across the UK&I Real Estate portfolio.

Key Objectives

• To manage the upkeep and maintenance of the London premises. Prepare specifications and obtain competitive quotes for any necessary works. Directly manage and oversee all works to ensure standards, service and performance levels are met. Project management, supervision, and coordination of contractors.
• To manage the provision of reception and hospitality functions, delivering the highest level of client service at every touch point, while maintaining and developing strong relationships with clients, staff and stakeholders, and the maintenance of a high standard of meeting room facilities.
• Support and liaise closely with Facilities & Hospitality teams across the UK&I Real Estate portfolio, ensuring services are aligned and a customer focused approach maintained.
• Drive adoption in technology to support innovation, optimisation & a best in class experience for clients and staff. Identify/ encourage automation through systems such as Coupa and Service Now. Support the wider Real Estate team to define and deliver solutions for Davies to leverage data.
• Drive efficiencies and improvements to the service offering; continually innovating the service.
• Directing, coordinating, and planning essential central services such as maintenance, mail, cleaning, catering, waste disposal and recycling.
• Document, monitor and evaluate the performance of office equipment and service contracts to ensure that agreed standards are maintained within budget. Where appropriate recommend replacement/ upgrades to equipment/ service contracts ensuring operational efficiency is maintained and current and anticipated needs are met.
• Act as first point of contact for all building, lease, landlord and local authority matters in London.
• To act as Health and Safety officer for the London office. Recommend, implement and monitor safety policies, risk assessments, procedures and practices to comply with statutory requirements. Keep abreast and informed of changes in Health and Safety legislation and manage a population of fire marshals and first aiders.
• To make recommendations and seek approval of the London Facilities budget. Monitor and control all costs whilst maintaining accurate expenditure/ revenue records.
• To manage office re-organisations, space planning, refurbishments and relocations. Organise and direct labour as required.

Skills, Knowledge & Experience

• An experienced Facilities and Hospitality manager with experience in similar roles, likely to be in City of London offices.
• Experience of leading reception and hospitality teams and of managing external contractors in planned preventative maintenance and reactive maintenance.
• Process mindset to ensure a consistent level of service provision for every colleague and visitor.
• Working knowledge of all aspects of space planning, office relocations and refurbishments.
• Thorough knowledge of the relevant Health and Safety regulations and their practical application.
• Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication.
• Proactive and highly organised, with strong time management and planning skills.
• Ability to work on own initiative without the need for direction.
• Ability to multi-task and stay organised in a dynamic work environment.
• Able to meet deadlines and remain calm under pressure.
• Comfortable in engaging with senior stakeholders.
• A strong focus on continuous improvement, with a customer centric mindset.
• Credible, confident and articulate, with excellent communication and presentation skills and the gravitas to deliver ideas clearly and concisely to internal and external stakeholders at all levels of seniority.
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence.
• Diplomatic and tactful.

What we offer:

• Company Pension and Life Assurance
• Leadership, training & support for professional qualifications
• Development programmes & institute memberships
• Employee Assistance Programme
• Virtual GP and other wellbeing resources and regular company initiatives
• Access to Cycle to Work, Season Ticket Loan and eye test vouchers
• Davies Foundation; regular fun events to raise funds for our charitable foundation

Diversity & Inclusion

Davies are committed to being a diverse and inclusive workplace, we welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality and belief (or lack thereof).

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our \xe2\x80\x98Disruptive Thinking\xe2\x80\x99 innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:

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Davies Group