Job Description

Job Information
We are seeking a proactive and organised Facilities Lead to ensure the smooth operation of our office environment. The successful candidate will oversee day-to-day facility management activities, ensuring that all services, systems, and processes run efficiently to support a safe, functional, and productive workspace. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily. In addition, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
Main Duties

• Coordinate routine and planned maintenance as well as remedial.
• Administrative tasks
• Vendor Management: Liaise with contractors, suppliers, and service providers to manage ongoing contracts, ensuring service level agreements (SLAs) are met.
• Health & Safety Compliance: Ensure the office environment complies with health, safety, and fire regulations; conduct risk assessments and maintain accurate record, first aid management, Log any Hazards and near misses.
• Space Management: Assist with office moves, space planning, and desk arrangements
• Stock Control: Manage office supplies, stationery, and consumables to ensure adequate inventory levels.
• Emergency Preparedness: Support the development and implementation of emergency procedures, including fire drills and evacuation plans.
• Communication: Act as the main point of contact for staff regarding facility-related inquiries, ensuring prompt resolution of issues.
• Sustainability Initiatives: Promote energy efficiency and environmental best practices within the office environment.

What we are looking for

• Extensive exposure within a Facilities Coordination/Lead role or similar.
• Proven experience within a strong customer service environment, high quality interpersonal skills with excellent written and spoken communication skills both to individuals and groups.
• Previous experience operating within a project or event management position is desired but not essential
• Strong administration skills carrying out facility tasks and ahdoc
• Proficiency in Microsoft Office 365 and facility management software.
• Effective communication and interpersonal skills to manage internal teams and external vendors.
• Strong problem-solving abilities with a proactive approach to issue resolution.
• Extensive exposure within a Facilities Coordination/Lead role or similar. * Proven experience within a strong customer service environment, high quality interpersonal skills with excellent written and spoken communication skills both to individuals and groups. * Previous experience operating within a project or event management position is desired but not essential * Strong administration skills carrying out facility tasks and ahdoc * Proficiency in Microsoft Office 365 and facility management software. * Effective communication and interpersonal skills to manage internal teams and external vendors. * Strong problem-solving abilities with a proactive approach to issue resolution.

Skills Required