Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities Management Consultant (6 Months FTC)



We currently have an excellent opportunity for an interim Facilities Management Consultant (6 months maternity cover) with strong supplier relationship and supplier collaboration experience in facilities management for our Integrated Facilities Management business line on a specific client account in the UK public sector.



Role

This is a pivotal role responsible for:

The performance management, reporting and analysis of the supply chain ensuring strong compliance with ISO 44001 - this is the critical roadmap for establishing and managing collaborative relationships with suppliers (upstream), customers (downstream), partners (horizontal) and inter department or function (internal) to generate benefits for all parties.



Reporting into the Facilities Management Consultant this role will involve:

Developing and managing collaborative partnering relationships with the client's suppliers across the central region, which covers midlands and Wales.



Working closely with the client's suppliers to help them resolve problems, improve service quality, and achieve cost savings



Sharing best practice across the client's suppliers to improve the overall service the client receives



Leading collaboration workshops and process review sessions within the designated UK region to unlock value and innovation across all the client's suppliers, helping to maximise the benefits the client gains from its supply chain.



Tapping into the client's digital platform to foster data-based decision-making with the client's suppliers



Liaising closely within JLL, with the local client and the local departments who occupy the buildings regarding supplier performance and service improvement programs



Leadership

Support and lead the vision and strategy of the account plans through the development of strong supplier partnerships to ensure the client receives exceptional delivery



Support the development of a structured, consistent, and robust SPM and SRM programme



Understand the client's key business drivers, and focus the team & the supply chain to ensure those priorities are aligned with Jones Lang LaSalle deliverables



Client/Stakeholder Management

Manage relationship with key Client stakeholders and the supply chain partners within region to ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.



Serves as single point of contact for Jones Lang LaSalle's service delivery within region



Accountable for the service delivery within the designated region to meet contractual obligations of Jones Lang LaSalle



Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services



Supplier Management

Undertake a monthly assurance check of FM supplier contracts within region which assess services versus contract requirements and specifications including



(a) 10% check of KPI scores reported by the FM Suppliers against the relevant source performance data



(b) 100% check that all statutory, mandatory and/or Departmental health and safety certification and required documentation has been provided in advance of supplier invoicing



Audits to ensure suppliers are working in accordance with their contractual obligations.



Develop and implement the Supply Chain audit strategy within region, including statutory compliance; health and safety (including incident management); completion of works; environment and sustainability; permit to work; asbestos control.



Drive client specific initiatives such as supply chain innovations, sustainability, efficiencies & best practices within region



Provide internal benchmarking reports against price, KPIs, customer satisfaction surveys, including a relative ranking of comparable suppliers.



Provide external benchmarking summarising findings of pricing, services, added value and discrepancies between the SC contracts and the wider market offering.



Preparing high quality papers, reports, and presentations for use with internal and external stakeholders

Performance Management & Reporting:

Provide and keep up to date, a comprehensive repository/source of FM information that provides confidence of performance and the ability to compare and analyse performance across the FM Supply Chain within region.



Obtain and manage the information from FM Supply Chain parties on FM service performance, control, financial management and trend analysis within region



Use the Digital Platform to enable effective business decision making, robust performance monitoring and effective audit control.



Analyse performance information and identify pre-emptive actions to minimise/avoid faults and/or failures.



Advise on best practices in FM supply chain performance management, monitoring and reporting, trends, and innovations



Provide routine and ad-hoc supplier performance reporting, including monthly KPI reports, financial reports, customer satisfaction reports, contract risk reports etc.,



Performance Analysis

Provide monthly supplier performance statistics and trend analysis within region



Analyse supply chain performance via a Digital Platform to identify areas of performance issues and correct them before KPIs are failed



Monitor and manage supplier performance outcomes to rectify where service standards are below expectations



Provide reports and analysis of each FM Service within region



Co-Ordinate and chair monthly performance meetings for each FM Supplier within region



Sound like you? To apply you need to be able to demonstrate the following skills and experience:

5-10 years' experience of Supplier Relationship Management and/ or Facilities Management role or similar within the UK and across multiple service lines is essential



Proven track-record in UK corporate or public sector facilities portfolios with the operational, analytical & interpersonal skills required to effectively build and manage collaborative relationships with supply chain partners.



Proven ability to facilitate strategic supplier relationships and work with senior business executives



A very strong communicator with excellent management skills who is well organised, commercially astute, and motivated.



Positive, can-do, solution-orientated with a talent for getting things done



Organisational awareness and strategic thinking, leadership, people management, management of projects and other resources



Strong numerical, analytical, and commercial management skills



Excellent ability to work with large amounts of data and build reports to frame key issues clearly and concisely



Strong Microsoft Excel and PowerPoint skills



Extensive experience working with facilities management CAFM systems and using CAFM data to generate insights which translate into supplier actions plans



Fluent in English, additional language preferred but not mandatory



A proven track record of success in a similar position



Essential - deep understanding of IFM services and supplier environment



Collaborative and influencing style with a focus on teamwork



Proven ability to deliver results in challenging environments



Expertise in FM operations with demonstrated ability to manage change



Ability to sell and present initiatives and/or new ideas



Ability to work in a fast-paced environment with strict timelines, managing multiple deadlines simultaneously



Qualifications



Degree in Supply Chain, Facilities Management or an Engineering discipline preferred.

The successful candidate will be subject to Baseline Personnel Security Standard (BPSS) and SC



#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.