Job Description

A vacancy has arisen for Full time Facilities Management Supervisor to work within the Cleaning Service at Huddersfield Royal Infirmary



We are looking for a motivated person with a positive can do attitude.

Shift pattern:

Monday, Tuesday, Wednesday, Saturday and Sunday 12.00-8.00pm - Please note Saturday and Sunday shift enhanced pay rate.



The main responsibilities of the post holder will be the supervision of the day-to-day operation of Domestic Services and enquiry desk, ensuring quality services are delivered in compliance with relevant service specification and key performance indicators. Ensure the continuous delivery of services and respond to service failures in a timely manner. To act as key contact for all daily operational issues, concerns and service failures, responding to and resolving such issues in a professional and timely manner.



Calderdale and Huddersfield Solutions Ltd (CHS) provides estates, facilities and procurement services to our partners organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ 450 staff in a wide range of functions, ranging from cleaners, porters,retail and administrative staff to engineers and procurement specialists.



In addition to a competitive salary and NEST pension employer / employee match scheme (up to 6% CHS contribution) we also offer a range of benefits as follows: -



Extensive range of discounts on-line and in store to all your favourite retail outlets.



Blue light discount card for furture savings.



Staff lottery scheme.



On site restaurant (staff discount), Cafe and coffee bar serving Costa coffee and retail shop.



On site Nursery provision and generous Maternity / Paternity and Adoption schemes.



Workforce benefit team to support with a range of childcare provision / out of school clubs.



Salary sacrifice car and cycle schemes (subject to certain criteria).



Tax free childcare vouchers.



Career break scheme.



Special leave policies.



Flexible working opportunities.



On site Occupational Health service.

24/7 Care First Employee Assistance scheme that provides:

-



Confidential counselling and support



Financial and legal help and advice



Chaplaincy service, Chapel and Prayer rooms.

Key Responsibilites:

In conjunction with the line manager, organise on a day to day basis, the planning and delivery of Domestic Services and the enquiry desk in accordance with service specifications, work instructions, service level agreements and client requirements.



Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services and the enquiry desk. To work operationally and cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to Line Manager / Duty Manager, out of hours, where necessary.



Assist in the development and delivery of appropriate work schedules, frequencies and programs to ensure services meet customer and service expectations.



To train all staff in their area of work as agreed with the Assistant Facilities Manager, organising any outsourced training requirements.



To cover absence / breaks on the enquiry desk



Liaise with ward or department staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.



Work closely with the service performance team in order to ensure service failures are rectified as soon as possible and within agreed response times



To respond to and report on Datix, incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate



To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.



Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.



To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.



Organise stock control and consumables as directed.



Resolve operational services issues and failure in meeting the required service standards using own knowledge and experience within scope of grade.



As directed by the line manager, interpret data and performance information related to the operational delivery of Facilities Services.



Check department financial documentation e.g. overtime sheets, consumable usage and time sheets.



Ensure the safe and effective use of equipment, manage and maintain stock control



Assist in the Assistant Facilities Manager with the recruitment, appointment, induction, training, and retention of staff;



To receive and distribute work instructions to the appropriate service delivery staff.



To prepare and issue ID badges



To rountinely patrol the site and issue warning/parking tickets as necessary, when required



To manage audit fails and rectifications, by way of issuing, signing and returning to relevant parties by given timeframe



Partake in joint audits



To undertake and record probationary reviews, RTW conversations and informal meetings



To oversee the deep clean programme / teams



To carry out and record induction and induction training