Job Description

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
SO, WHAT'S THE STORY?
As our Facilities Manager you will deliver a premium employee office experience in our two current Camden offices that reflect our brand and culture. This role oversees the efficient delivery of all Facilities Management and Workplace Services ensuring an inclusive and productive working environment. You will provide a seamless proactive facilities management service, ensuring all building services and operations are maintained to the highest standards of safety, functionality, and presentation. You will act as the 'boots on the ground' and be the linchpin to the Senior Workplace & Operations Manager and Head of Property
THE ROLE

• Team Leadership & FOH Management - Line manage FOH teams and the Workplace Assistant, ensuring reception, security, and office operations run smoothly, are fully staffed, professional, and consistently audited to maintain exceptional service. Support and develop the Workplace Assistant to coordinate repairs, department requests, and office events efficiently.
• Facilities & Maintenance Oversight - Manage all preventative and reactive maintenance across two Camden offices, ensuring building systems meet industry standards. Oversee contractors, vendors, and property managers, monitoring work quality, SLAs, costs, and compliance with health, safety, environmental, and company policies.
• Health, Safety & Compliance - Collaborate with the H+S Team to ensure full compliance with legislation and internal policies, including fire risk assessments, audits, emergency preparedness, and management of First Aiders and Fire Marshalls. Maintain accurate on-site records and documentation.
• Stakeholder Liaison & Event Support - Act as primary point of contact for internal stakeholders (EAs, IT, HR, Finance, Culture, Leadership) and external partners. Coordinate and support on-site events and initiatives, ensuring they are safe, well-organised, and aligned with business needs.
• Budget, Procurement & Operational Efficiency - Manage procurement, invoices, POs, contract renewals, and vendor relationships in line with budgets and company policies. Identify cost-saving opportunities, drive operational efficiencies, and support Workplace Opex budget requirements. Be available for emergency escalations outside normal hours.

WHAT WE ARE LOOKING FOR

• Facilities & Operational Expertise - Proven experience managing day-to-day operations of office buildings or corporate facilities, including maintenance, repairs, cleaning, and security, with strong knowledge of building systems (HVAC, electrical, plumbing, life safety). Hands-on experience leading facilities projects such as office moves, refurbishments, or infrastructure upgrades.
• Team Leadership & Development - Experience managing facilities teams, reception staff, and/or workplace assistants. Natural ability to lead by example, motivate, and support staff, fostering a positive, inclusive, and customer-focused culture.
• Professional Qualifications - Relevant certifications such as NEBOSH, CFM, FMP, or IWFM are highly desirable, demonstrating expertise in facilities management and health & safety compliance.
• Organisational & Project Management Skills - Strong organisational, planning, and multitasking abilities. Capable of prioritising and delivering work efficiently, on time, and within budget in a fast-paced, dynamic environment.
• Influence & Collaboration - Forward-thinking problem solver with a collaborative mindset, able to create a positive impact across teams and the wider business. Able to adapt quickly, influence others, and drive operational excellence across multiple stakeholders.

WHAT'S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning 'Buy As You Earn' Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year
• Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
PLEASE NOTE: The applications for this role will be closing on 05/12/2025
#LI-AH1

Skills Required