Job Description

Surrey and Borders Partnership NHS Foundation Trust is a Mental Health Authority covering Surrey and North Hampshire.
An exciting opportunity has arisen to help shape the Facilities Services within the Property Directorate for the future.
The Facilities Manager will be customer fronting and will represent the customer into Property and Property to the customer. The Facilities Manager will be responsible for leading a team to deliver excellence in Customer Experience for teams occupying the Buildings, ensuring sites are safe, secure, compliant and comfortable for their occupants and will manage the day to day service delivery across a dispersed Estate consisting of Hospitals, Homes, Hubs and General Offices.
The Facilities Manager will provide leadership and management of the Team, ensuringall performance targets are achieved.
Main duties of the job
The main duties of the Facilities Manager are: * To represent Property as subject matter expert for Facilities Management services ensuring the buildings within the allocated properties are being maintained to a good quality and all statutory activities are completed within the agreed timeframe.

• Be primary point of contact for all escalations for Facilities Services failures and work with Property Services to implement service resolution ensuring any lessons are learnt and applied.
• Operate and promote safe working practices which ensure a safe working environment for self and others, contributing to the development of a safety culture.
• Liaise with and arrange with the Service management access for maintenance, understand impact on the Service and feedback to the Property Services team.
• Support the trust Compliance manager as and when required enabling the trust to meet it statutory duties.
• Working with the Facilities Operations Manager to ensure services meet the changing requirements of the Trust.
• To ensure the effective delivery of FM services, including cleaning, catering, security, waste management, grounds maintenance and porterage.

About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Applicants must have the right to work in the UK for the duration of the role.
Working from home contracts do not attract high cost area payments.
Details
Date posted
01 October 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
50,008 to 56,908 a year Incl. 5% Fringe HCAS, pa, pro rata.
Contract
Permanent
Working pattern
Full-time
Reference number
325-7448301-CORP
Job locations
18 Mole Business Park
Randalls Road
Leatherhead
KT22 7AD
Job description
Job responsibilities
Please check the job description & person specification document for more information on the requirements for this job. Job description
Job responsibilities
Please check the job description & person specification document for more information on the requirements for this job.
Person Specification
Experience
Essential

• Have a minimum of three years' experience leading a facilities management operation.
• Evidence of managing the development of a property portfolio and team.
• At least 3 years management experience in either Catering or Domestic Services.
• High level of literacy and numeracy skills.
• A practical and in-depth appreciation of Hazard Analysis/Risk Assessments is essential.
• Ability to recognise user need and develop services around needs.
• Be proactive in dealing with areas of responsibility.
• Hold a full UK driving license as driving between sites will be an essential part of the job role.

Desirable

• Experience of working in Health care environment.

Qualifications
Essential

• Degree or equivalent plus specialist knowledge acquired through post graduate course or significant formal training.
• IWFM Level 4 qualification or equivalent.
• A further qualification in management or a degree would be an advantage.

Desirable

• HTM for estates and Facilities management.
• L8 water management.

Person Specification
Experience
Essential

• Have a minimum of three years' experience leading a facilities management operation.
• Evidence of managing the development of a property portfolio and team.
• At least 3 years management experience in either Catering or Domestic Services.
• High level of literacy and numeracy skills.
• A practical and in-depth appreciation of Hazard Analysis/Risk Assessments is essential.
• Ability to recognise user need and develop services around needs.
• Be proactive in dealing with areas of responsibility.
• Hold a full UK driving license as driving between sites will be an essential part of the job role.

Desirable

• Experience of working in Health care environment.

Qualifications
Essential

• Degree or equivalent plus specialist knowledge acquired through post graduate course or significant formal training.
• IWFM Level 4 qualification or equivalent.
• A further qualification in management or a degree would be an advantage.

Desirable

• HTM for estates and Facilities management.
• L8 water management.

Skills Required