Job Description

About the Job:

Facilities management is fundamental to delivering both the lifestyle experience our owners expect and the businesss strategic objectives. From high-spec communal areas to the individual homes of our owners, every detail contributes to quality of life and peace of mind.


As Facilities Manager, you will be responsible for:

Delivering a first-class standard

of upkeep and maintenance across all areas of the estate.

Ensuring safety, compliance, and comfort

through proactive and preventative facilities management.

Creating a premium living experience

by upholding the highest standards of appearance, functionality, and service.

Building and leading a high-performing team

, ensuring they consistently meet expectations for professionalism, quality, and responsiveness.

Contributing to the wider operational goals

of the community, aligning facilities management with Wallacea Livings mission of redefining retirement living.

Key Responsibilities:

As Facilities Manager, you will ensure every element of the community is impeccably maintained, safe, and efficiently operated creating a comfortable and enjoyable environment for all owners through the following activities:

Maintenance, Grounds, Housekeeping & Waste Management

Ensure the seamless operation of all maintenance duties of the property, grounds and gardens, including plumbing, electrical, decorating, groundskeeping, heavy and soft housekeeping. Lead the delivery of high quality housekeeping services in communal areas and staff facilities, ensuring consistent cleanliness, hygiene and presentation in line with premium hospitality standards. Ensure appropriate waste management procedures are in place and followed, including segregation, recycling, storage and timely disposal in accordance with guidelines. Maintain all properties and communal areas to an exceptional standard, promoting comfort, safety, and aesthetic appeal. Develop and implement comprehensive three- and five-year maintenance plans to schedule and execute preventative and routine works efficiently.

Resident Engagement & Communication

Keep owners informed of upcoming works, schedules, or disruptions via newsletters, noticeboards, or digital platforms. Feedback Mechanisms: Implement systems for owners to report maintenance issues and provide feedback on completed works. Service Culture: Encourage the team to interact positively and professionally with residents, reinforcing a high standard of community care.

Operational and Financial Accountability

Manage departmental budgets with full accountability for all maintenance costs, procurement, and monthly stock takesresolving discrepancies immediately. Oversee and uphold all relevant legislative controls, processes, and procedures, working closely with the General Manager and central support teams. Ensure compliance with Health & Safety Regulations in all work undertaken. Regularly review and update risk assessments for all areas and activities, ensuring ongoing compliance and safety. With the General Manager, develop contingency plans for major failures (e.g., power outage, flood, fire), including contractor support and emergency contacts.

Energy Efficiency and Environmental Awareness

Have an awareness of monitoring and managing energy consumption, including boiler settings and temperature controls, promoting energy conservation and cost-effectiveness. Coordinate with Berkeley Homes to optimise and report on energy systems and environmental performance. Create good working relationships with the estate team at Berkley Homes (development partners)

Business Management Systems

Manage and utilise both the bespoke Wallacea Living Business Management System and the shared Berkeley Homes system effectively. Track and respond to maintenance requests swiftly, ensuring all faults are resolved promptly and to the highest standard. Analyse Building Management System (BMS) data to identify trends, inform decisions, and address issues proactively. KPI Monitoring: Set and review Key Performance Indicators (KPIs) for maintenance response times, resident satisfaction, energy use, etc.

Security and Emergency Preparedness

Ensure the security of the community and owners properties, including the management of all security systems. Be available for emergency call-outs to provide swift and effective responses when required.

Technical Knowledge and Compliance

Apply broad technical expertise and practical skills across general trades, ensuring thorough and effective property upkeep. Maintain and service all in house equipment. Conduct PPM checks on all emergency lighting, fire doors, extinguishers. Plan, assess, and manage external contractors for large-scale or specialist work, ensuring compliance with company standards. Inspecting repair work to ensure that company standards are maintained.

Team Leadership and Development

Build and lead a high-performing maintenance team aligned with Wallacea Living values and service expectations. Manage team performance through regular reviews, setting objectives, and implementing personal development plans. Ensure all staff are well-presented, punctual, courteous, and professionally uniformed at all times. Induct new hires thoroughly into departmental operations and the wider Wallacea Living ethos. Deliver commercial presentations and action plans to the General Manager and central team as required.

About You

Skills and Experience Required:

To be successful in this role, the Facilities Manager will possess the following skills, qualifications, and experience:

Strong Technical Knowledge:

Broad understanding of general trades and maintenance disciplines, including plumbing, electrics, decorating, and groundskeeping.

Problem-Solving Abilities:

A proactive, solutions-focused mindset with the ability to assess issues quickly and implement effective, long-term fixes.

Maintenance Planning & Project Management:

Experience in developing, coordinating, and delivering preventative maintenance schedules and small-to-medium scale facilities projects.

Health & Safety Certification:

Formal qualifications in health and safety are essentialNEBOSH General Certificate or IOSH Managing Safely (preferred).SSSTS (Site Supervisor Safety Training Scheme) certification is also desirable.

Legislative Knowledge:

Solid understanding of Health & Safety legislation and best practices, including COSHH, RIDDOR, and safe systems of work.

Team Leadership:

Proven experience in leading, managing, and developing small teams, ensuring high performance and service standards.

Financial Acumen:

Competence in managing departmental budgets, tracking expenditure, and ensuring cost control without compromising quality.

Sector Experience

in an environment that involves working with customers with compassion and empathy would be desirable.

About Wallacea Living:

Wallacea Living is a developer and operator of Integrated Retirement Communities (IRCs); purpose-built residences designed to meet the unique needs of people over 65. These communities provide not only comfortable homes but also access to an inspiring lifestyle that combines hospitality, social opportunities with like-minded neighbour's, and quality care services as needed. Each Wallacea Living property is sold as a "home for life," offering residents the stability and support needed to live independently and comfortably for the rest of their lives.


Were dedicated to creating real communities that foster meaningful connections, joy, and purpose in later life. If youre inspired by the opportunity to support and engage with people in ways that make a lasting difference, we welcome you to be part of our mission.


For more information about Wallacea Living, please visit our website on www.wallacealiving.com