Job Description

About the job
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs.
Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That's why we started Flatpay. One flat rate across all cards - that's it.
We're already more than 1,000 people across Denmark, Finland, Italy, Germany and France and recently launched in the UK.
Location: London Office (Soho Works, White City), 5 days a week
What you'll do
Responsibilities:

• Oversee the daily running of the London office, ensuring a safe, functional, and welcoming workspace.
• Manage supplier relationships and contracts (cleaning, vending, maintenance, consumables, fleet, mobility services).
• Coordinate office maintenance, repairs, and workplace safety compliance, acting as the office point of contact for health & safety matters.
• Order and manage office supplies, snacks, drinks, and consumables.
• Support onboarding of new joiners (workstations, laptops, phones and phone numbers, ID cards, business cards, access cards).
• Set up and maintain office equipment and furniture (screens, standing desks, ergonomic gear).
• Organise warehouse and stock management for IT, marketing, and merchandise.
• Monitor and manage company fleet, fuel cards, and mobility accounts (e.g., Zipcar, RingGo).
• Provide operational support for internal events, workshops, and meetings, including meeting room preparation.
• Carry out light maintenance and ad-hoc housekeeping where needed (tidying, restocking, supporting logistics).
• Assist with moving and setting up equipment or storage areas as part of day-to-day logistics.
• Identify and implement process improvements to increase efficiency and reduce costs.

Who you are

• Ambitious - You're looking for a role where you can make a real impact on how an office runs and grows. You take ownership, and you want to help build a smooth, efficient workplace.
• Humble - You're a team player who enjoys supporting colleagues and making their working day easier. You're approachable, reliable, and people enjoy working with you.
• Smart - Smart isn't about a degree to us; it's about problem-solving and common sense. You can quickly figure out practical solutions and you're not afraid to roll your sleeves up.

Skills & Attributes

• Organised, detail-oriented, and able to manage multiple priorities.
• Comfortable with supplier management and contract negotiation.
• Hands-on and practical, able to handle light maintenance and daily operational needs.
• Strong communication and relationship skills.
• IT literate, confident setting up basic equipment (workstations, screens, cabling).

Background

• Experience in facilities, office management, or a similar operational role.
• Knowledge of workplace health & safety requirements in the UK.
• Comfortable managing both strategic and hands-on responsibilities.
• Flexible and proactive, able to adapt quickly in a fast-growing business.

About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +1000 passionate colleagues dedicated to making a difference in the financial world.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.
Let's shape the future of 7 million European merchants together!

Skills Required