Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services across a prestigious portfolio of properties, including Aurora, Forum House, and Ealing Gateway. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property and Asset Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets.



The Facilities Manager (FM) is responsible for delivering exceptional facilities management services across JLL's prestigious properties including Aurora, Forum House, and Ealing Gateway. This position focuses on maintaining superior property management standards and providing excellent service to occupiers while working collaboratively with the Property and Asset Management team.

Property Portfolio

Aurora:

A premium commercial development offering state-of-the-art office space with sustainability features including BREEAM certification and advanced building management systems.

Forum House:

A mixed-use development featuring retail and office space with high-end amenities and demanding technical infrastructure requirements.

Ealing Gateway:

A strategically located commercial property in West London with excellent transport connections and diverse tenant mix requiring specialized attention to occupier needs.



Reporting Structure

Reports to the Senior Facilities Manager



Works within "virtual teams" alongside Asset and Property Managers, Surveying Executives, and Client Accountants



Provides direction to on-site facilities staff and contractors across Aurora, Forum, and Ealing Gateway



Key ResponsibilitiesClient Service

Understand and implement client objectives and instructions for Aurora, Forum, and Ealing Gateway



Develop and deliver comprehensive facilities services reporting to clients



Build and maintain strong client relationships through regular communication and exceptional service delivery



Coordinate with property-specific stakeholders to address unique requirements of each site



Facilities Management

Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition



Lead due diligence processes related to facilities aspects during disposals and lettings



Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual



Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties



Resolve complex facilities issues with minimal escalation



Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems



Develop, manage, and control service charge budgets for Aurora, Forum, and Ealing Gateway, including setting budgets, quarterly variance reporting, and final reconciliation



Lead procurement activities following JLL's procurement program, negotiating with contractors and vendors to ensure value and quality



Establish and monitor contractor performance metrics and ensure compliance with service level agreements



Drive Socially Responsible Management initiatives across Aurora, Forum, and Ealing Gateway



Oversee the management of building plant and equipment, including the specialized building management systems at Aurora



Plan and implement capital projects and improvements within established budgets



Develop site regulations and manage permit-to-work systems for all contractor activities



Create, maintain, test, and implement comprehensive disaster planning procedures, including organizing emergency drills at each property



Establish robust site record keeping systems according to best practice guidelines



Create and update occupier handbooks and communication materials specific to each property



Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies



Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirements



Qualifications and Skills

Proven experience in facilities management, preferably in commercial property similar to Aurora, Forum, or Ealing Gateway



Relevant qualifications in facilities management, building services, or related field



Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces



Exceptional communication and client service skills



Strong problem-solving abilities and commercial awareness



In-depth knowledge of health and safety regulations and compliance requirements



Proficiency with facilities management software/systems and budget management



Leadership abilities with experience managing service providers and contractors



Strong organizational skills with ability to manage multiple high-profile properties and priorities



Additional Information



This position requires occasional emergency response outside normal business hours and regular travel between Aurora, Forum, and Ealing Gateway. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio. Knowledge of the specific mechanical and electrical systems at each property will be advantageous.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.