Job Description

The Facilities Office Host is responsible for ensuring that the workplace environment is welcoming, safe, and well-maintained. This role supports the daily operations of the Facilities function, helping to ensure that all office services and amenities run smoothly. It involves hands-on cleaning duties, daily supervision of staff, quality checks, and coordination with the reception team to maintain high standards of hygiene and appearance across all office areas.
The Office Host plays a key role in maintaining a positive, efficient, and productive experience for all employees and visitors.
Key Responsibilities:
Front-of-House & Customer Service:

• Greet and assist visitors, staff, and contractors in a professional and friendly manner.
• Oversee facilities amenities, ensuring all areas are clean, well-stocked, organized, and reflect company standards.
• Support meeting room bookings, catering, and event setup as required.
• Ensure the office environment consistently meets corporate standards of cleanliness, comfort, and safety.
• Supervise a small team of cleaning operatives, ensuring tasks are completed to a high standard and within agreed timeframes.
• Allocate cleaning duties across office areas (desks, meeting rooms, restrooms, kitchen, reception, etc.) in line with the cleaning specification.
• Conduct regular inspections to maintain quality, cleanliness, and compliance with health and safety standards.
• Provide training, coaching, and performance feedback to team members to support their development.
• Manage staff attendance, rotas, and cover arrangements for absences or leave.

Workplace Support:

• Manage and acknowledge reactive tickets within the agreed SLA's in the central CAFM system, covering PPMs, reactive tasks, and projects.
• Act as the first point of contact for maintenance attendance, responding promptly and professionally.
• Escort service providers and contractors where required.
• Maintain clear communication with the Hard Services team, assisting with the smooth execution of maintenance work and minimizing disruptions.

Health, Safety & Compliance:

• Conduct regular checks to ensure compliance with health, safety, and environmental regulations.
• Maintain COSHH (Control of Substances Hazardous to Health) documentation and ensure proper chemical handling.
• Support emergency response procedures, including fire alarm testing, evacuation drills, and first aid equipment checks.
• Report hazards or incidents promptly and support the implementation of corrective actions.
• Support waste segregation and recycling initiatives in line with the client's sustainability goals.

Administrative Support:

• Assist with regular stocktaking of consumables and purchase orders.
• Provide general administrative support to the Account Manager and Hard Services team.

Skills and Experience Required:

• Proven experience in a cleaning supervisory role, preferably within a corporate or commercial office environment.
• Strong leadership and team coordination skills.
• Excellent attention to detail and commitment to high cleaning standards.
• Knowledge of cleaning procedures, materials, and equipment.
• Good understanding of workplace health and safety regulations, including COSHH.
• Reliable, organized, and proactive with good communication skills; able to act on their own initiative.
• Computer Literate.
• Innovative.

Qualifications (Preferred):

• Level 2/3 Certificate in Cleaning and Support Services or equivalent.
• Health and Safety training (e.g., IOSH Working Safely).
• First Aid or Fire Warden training.

Working Hours:
Full-time, Monday to Friday, 8:00 am - 5:00 pm]
Flexibility may be required for office events or deep cleaning schedules

Skills Required