Job Description

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Apprenticeship Opportunity - Facilities officer | Full-time | Gain a Recognised Qualification in Customer Service Specialist Level 3
Salary 32,535 - 33,987 per annum
Location: Newham Dockside
This is not a hybrid role - it requires the successful candidate to be present in person in the workplace Monday to Friday, 36 hours per week.
Closing date: 16th October 2025
Hours: Full-time, rota-based (7:00 AM - 5:00 PM coverage)
About Us
Newham is one of London's most dynamic and diverse boroughs - and we're proud of it. With over 220 languages spoken and home to some of the capital's most iconic landmarks (think Olympic Park, Westfield Stratford City, and Green Street), Newham is a place full of energy, culture, and opportunity.
We're undergoing rapid transformation with new homes, jobs, and investment reshaping the borough - and now, we're looking for someone like you to be part of that journey.
Join our vibrant Building Services Team at Newham Dockside as a Facilities Officer Apprentice. In this exciting, fast-paced role, you'll be the first point of contact for staff, visitors, residents, and contractors - helping to keep our operations running smoothly while gaining valuable hands-on experience and fully supported to gain a recognised qualification.
No two days are the same - if you're organised, people-focused, and ready to learn, this could be the start of a brilliant career in building services, facilities management, or customer support.
About the Role:
As the first point of contact for anyone entering the building, your welcoming presence will set the tone for visitors, colleagues, contractors, and residents alike. You'll ensure the building is safe, well-maintained, and operating efficiently, while providing excellent customer service.
Key Responsibilities:

• Greet and assist all visitors with professionalism and a friendly approach
• Carry out regular building inspections and act as a fire warden
• Provide essential admin support and learn how to use bespoke IT systems
• Respond to queries and help resolve issues efficiently
• Support internal colleagues and external building tenants
• Help maintain the safety, security, and smooth running of the building
• Successfully complete your apprenticeship qualification
• Learn how to manage the car park and the administrative processes behind this

About You:
We're looking for someone who is:

• Willing to learn and take responsibility for their development
• A great communicator with a positive, can-do attitude
• Resilient, adaptable, and proactive in their approach
• Comfortable using IT and open to learning new systems
• A team player who enjoys helping others and takes pride in their work
• Able to handle routine and sensitive issues with professionalism

Experience in or knowledge of facilities, admin or customer service is a plus - but not essential. If you're passionate about supporting people and keen to build a career in a fast-paced environment, we'll provide all the training you need.
Please view JD
The closing date for the receipt of applications is. However, interest in this job may be high and we therefore reserve the right to close the vacancy early. You will need to outline how you meet the person specification, competencies in the job profile attached and what you are able to bring to the role. Good luck with your application.
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .
About Us:
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Skills Required