Job Description

Job Title: Facilities Officer
Maintain business continuity at all Concentrix premises by ensuring all properties, equipment and services are maintained to the highest standards and providing quality facilities and support services for all end-users. Adhere to all Facilities related health and safety legislation and ensure Concentrix health and safety policy is always adhered to by employees and all contractors.
What you'll be doing
Business Awareness

• Presents a professional, friendly and caring image to the customer always.
• Assists in the business success by taking ownership of personal performance.
• Carry out duties as part of an Out of Hours on call rota with own means of transport.
• Always represent the company in a positive manner.
• Act in a responsible manner always, ensuring compliance with the Companies' Policies and legislative requirements.

Accountability / Decision Making

• Manage contractors carrying out Facilities services and monitor their performance to ensure they comply with all safety at work requirements and to improve and develop their services.
• Maintain records of contractors and suppliers and their contract details in the Facilities Management system.
• Maintain records of all properties and assets and their maintenance, repair, inspection and testing in the Facilities Management system.
• Understand how major facilities plant can influence energy consumption and drive actions to reduce this.
• Always be punctual, recognising the importance of this to colleagues and the smooth running of the department.
• Provide responses and resolution to Facilities Helpdesk requests within agreed service levels
• Ensure essential services are continually maintained by carrying out the full range of practical and manual handling aspects of the following: -
• PAT testing, replacement of lighting consumables and fuses
• Water services testing
• Furniture, fixtures and fittings: repairs, adjustments, layout alterations.
• Maintain records of all aspects of the department's compliance with health and safety legislation.
• Maintain records of the servicing of security systems, fire safety systems, alarms and lifts for the fire and emergency services
• Carry out general repairs and maintenance of infrastructure
• Manage and monitor the activities of specialist contractors providing services, and the maintenance and repair of: -
• Security, cleaning, catering and vending services
• Heating/cooling/air-conditioning systems, lighting and power services including UPS systems, generators air-conditioning systems, and lifts
• Security and fire systems.
• Printers/copiers, headsets, projectors and other office equipment
• Exterior ground and property maintenance
• Interior property maintenance, signage, decor, floor coverings
• Manage and develop relationships with contractors and ensure they conform to all safety at work requirements
• Control costs and maintain budget management procedures, where applicable
• Undertake training as required to ensure competence for all health and safety compliance requirements
• Liaise with management, end-user departments and Project Managers to plan layout changes or alterations to campaign requirements
• Develop relationships with end-user departments and other support departments
• Deputise for the Facilities Manager during periods of leave or other official absence
• You are responsible and accountable for information security in line with the published Security Policy

Client Relationships / Customer Focus

• Prioritise colleagues and visitor needs as a priority and understand the importance of always delivering a professional corporate image

Communication And Influencing

• Answer internal communications efficiently and effectively to agreed company standards.
• Adapts communication style to the individual, actively listens and checks for understanding
• Communicates complex information clearly and simply, both verbally and in writing

Problem Solving
Strives to do it the right way first time
Escalates the problem when necessary
Leadership And Development
Work as part of a team, offering assistance where appropriate.
Seeks feedback and volunteers for tasks to gain new experiences.
Planning And Prioritising

• Strive to provide the customer with a first-time resolution whenever possible.
• Ensure Helpdesk requests are completed within required timescales.
• Complete layout changes or other alterations within project timescales.
• Monitor contractors to ensure agreed service levels are met and maintained.
• Ensure adherence to Facilities budget requirements.
• Maintain risk assessments, method statements and work permit procedures for all Facilities activities.
• Ensure appropriate risk assessments, method statements and work permits are adhered to for all contractor activities.
• Ensure appropriate personal protective equipment is used by Facilities team and contractors.
• Ensure chemicals and hazardous substances are controlled and used according to legal requirements and local legislation.
• Report all accidents

Skills / Knowledge & Experience
Essential
Full driving licence with own vehicle
Building or plant maintenance
Energy management experience
Excellent communication and listening skills
Excellent customer service skills and ability to build rapport.
PC literate, with a working knowledge of industry standard packages (e.g. Microsoft Word & Excel.)
Ability to multi-task, and excellent organisational skills
Results focused, committed to providing outstanding customer service.
Strong team player
Excellent attention to detail
Ability to remain calm and retain control when faced with difficulty.
Behave responsibly and efficiently in use of resources and services, ensuring compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls.
Desirable
3 years experience in a Facilities role
Facilities management experience
Key Relationships
Person(s).
Facilities Management Team
Health & Manager
Human Resources Department
Business Managers and Operations
Facilities
Support Departments
Visitors
"This job description is not exhaustive you may be required to perform other additional duties as and when required"
Disclaimer:
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: GBR Larbert, Falkirk - 1 Central Park Avenue, Central Business Park
Language Requirements:
Time Type: Full time
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Skills Required