Job Description

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Facilities Officer
Salary 32,535 - 33,987 per annum
Location: Newham Dockside
This is not a hybrid role - it requires the successful candidate to be present in person in the workplace Monday to Friday, 36 hours per week.
Closing date: 16th October 2025
Hours: Full-time, rota-based (7:00 AM - 5:00 PM coverage)
About Us
Newham is one of London's most dynamic and diverse boroughs - and we're proud of it. With over 220 languages spoken and home to some of the capital's most iconic landmarks (think Olympic Park, Westfield Stratford City, and Green Street), Newham is a place full of energy, culture, and opportunity.
We're undergoing rapid transformation with new homes, jobs, and investment reshaping the borough - and now, we're looking for someone like you to be part of that journey.
We're looking for a professional, friendly, and resilient Facilities Officer to join our dynamic Building Services Team at Newham Dockside. This is an exciting, fast-paced role where no two days are the same - perfect for someone who enjoys helping others and keeping things running smoothly behind the scenes.
About the Role:
As the first point of contact for anyone entering the building, your welcoming presence will set the tone for visitors, colleagues, contractors, and residents alike. You'll ensure the building is safe, well-maintained, and operating efficiently, while providing excellent customer service.
Key Responsibilities:

• Greet and assist all visitors in a professional and approachable manner
• Carry out building inspections and fire warden duties
• Provide general administrative support
• Use and learn bespoke IT systems, including the ID card system
• Respond to queries and resolve issues at the first point of contact
• Support internal colleagues and building tenants
• Maintain security and safety within the building
• Learn how to manage the car park and the administrative processes behind this

About You:

• Exceptional customer service and communication skills
• Resilient, proactive, and adaptable
• Confident using IT and willing to learn new systems
• A strong team player with a warm and friendly attitude
• Ability to handle both routine and sensitive issues professionally
• Experience in facilities, administration, or customer service is beneficial
• Flexibility to work across the team, undertaking different duties as required

If you thrive in a busy, people-focused environment and love making a difference day to day, we'd love to hear from you!
Please view JD
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .
About Us:
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Skills Required