Job Description

Expected Shortlisting Date
27/10/2025
Planned Interview Date
06/11/2025
Are you an organised and motivated individual who is passionate about creating a safe, clean and efficient environment for our patients at Leeds?
If so, an exciting opportunity has arisen within our award-winning Facilities Operational Patient Environment team at both the Leeds General Infirmary Hospital and St Jamess University Hospital Sites in Leeds.
As a Facilities Operational Supervisor, youll play a crucial role in ensuring the safety and wellbeing of our patients, by operationally Supervising the agreed block/services to ensure the Patient Environment action plan is achieved on time and to the required local and national standards.
The ideal candidate will have some previous experience working within some of the following functions and services, (list not exhaustive.)
Domestic Services
Housekeeping
Patient Food Service
Cleaning Response Service
Waste Management
Linen & Laundry
Portering
Guided by our Leeds Way Values, we are committed to creating the best place to work and to being the employer of choice for Estates and Facilities in the region. By joining the Estates and Facilities Team at Leeds, you'll have access to a friendly support network with ongoing training, career progression and an excellent benefits package.
Main duties of the job
The successful candidate could be supervising up to 40 staff, at any one time. This role is key in ensuring that all the Cleaning and Patient Catering services are delivered to exceptional standards.
The Facilities Operational Supervisor position provides an ideal opportunity for a highly ambitious, skilled and focussed individual.
Day- to- day duties include: The daily management of staff rotas, including Health Roster online system, payroll, attendance management, including formal attendance meetings, audits & monitoring, direction & monitoring of daily activities, appraisals, acting upon patient feedback and Risk Assessments.
The successful candidate will be responsible for liaising with both Internal and External Key stakeholders, alongside Patients & Visitors.
Many of the shifts available, follow a 2-week rotational 11-hour shift pattern, which involves working every other weekend.
In addition, to the direct staff management, the ideal candidate will be:
A team player
Committed to continuous learning and development
Proactive in resolving potential operational issues
Organised and able to prioritise workloads for themselves and others
Be a good communicator
Maintain calmness and relay confidence in a busy working environment
Able to work on own initiative
Committed to supporting Health & Wellbeing of those working within their teams
Have good numeracy & literacy levels
Possess good IT skills
About us
Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keep the Trust's sites running and manage one of the largest estate portfolios across the NHS. With over 2,300 staff, we provide a range of Estates & Facilities management services and ensure our buildings and environments are fit for purpose, clean and safe.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9298-EST-360
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Job description
Job responsibilities
The Facilities Operational Supervisor is responsible for the day to day management, allocation and supervision of a large team of Housekeeping, Portering, and Catering Operatives, including any other staffing group that forms part of the Patient Environment service provision, i.e. front of house receptions, undertaking tasks associated with the provision of patient catering, cleaning, and portering. Ensuring that staff are safely allocated in accordance with the agreed roster and team members carry out their duties, in accordance with laid down relevant procedures, Trust policies and that standards are regularly monitored, so that patient environment services are maintained to a high level standard of service and quality.
The post holder will ensure patient movement and flow, across various clinical service units, are maintained to support safe patient care. To ensure compliance and staff are working to Infection Prevention & Control guidance, Trust strategies for patient catering, cleaning, & portering, including legislative requirements for food safety, national patient environment standards and to deliver safe baseline and mandated NHS England cleaning standards.
For a more detailed overview of the job description and personal specification please see attached.
Job description
Job responsibilities
The Facilities Operational Supervisor is responsible for the day to day management, allocation and supervision of a large team of Housekeeping, Portering, and Catering Operatives, including any other staffing group that forms part of the Patient Environment service provision, i.e. front of house receptions, undertaking tasks associated with the provision of patient catering, cleaning, and portering. Ensuring that staff are safely allocated in accordance with the agreed roster and team members carry out their duties, in accordance with laid down relevant procedures, Trust policies and that standards are regularly monitored, so that patient environment services are maintained to a high level standard of service and quality.
The post holder will ensure patient movement and flow, across various clinical service units, are maintained to support safe patient care. To ensure compliance and staff are working to Infection Prevention & Control guidance, Trust strategies for patient catering, cleaning, & portering, including legislative requirements for food safety, national patient environment standards and to deliver safe baseline and mandated NHS England cleaning standards.
For a more detailed overview of the job description and personal specification please see attached.
Person Specification
Skills & behaviours
Essential

• Shows enthusiasm in regard to personal development and encourages other staff to continually develop.
• Ability to demonstrate clear inclusive engaging leadership
• Ability to adapt to change and lead a team through the change process
• Ability to encourage and support their staff in the service provision

Desirable

• Dedicated to support the development of a high-quality, efficient service

Experience
Essential

• Have a range of supervision experience
• Knowledge of Sustainability, Waste Regulations and Carbon Footprint agenda
• Have experiencing of independently leading a team without direct on- site management
• Have an excellent understanding of soft service functions, i.e either, cleaning, catering, and/or portering service delivery.
• Good communication and presentation skills
• Good and confident IT skills including Microsoft Office packages

Qualifications
Essential

• CMI (principles of management & leadership), level 3 or equivalent, or ability to achieve when appointed
• Formal Qualifications (CSE/GCSE or equivalent ) at least pass (c or 4 and above) in English , Maths or level 3 in supervision /management
• Level 3 Food Hygiene (to be completed within first 6 months of appointment)
• Undertaken any recent and relevant training required to enhance the delivery of the service

Desirable

• Lean Working, such as the Leeds Improvement Method

Person Specification
Skills & behaviours
Essential

• Shows enthusiasm in regard to personal development and encourages other staff to continually develop.
• Ability to demonstrate clear inclusive engaging leadership
• Ability to adapt to change and lead a team through the change process
• Ability to encourage and support their staff in the service provision

Desirable

• Dedicated to support the development of a high-quality, efficient service

Experience
Essential

• Have a range of supervision experience
• Knowledge of Sustainability, Waste Regulations and Carbon Footprint agenda
• Have experiencing of independently leading a team without direct on- site management
• Have an excellent understanding of soft service functions, i.e either, cleaning, catering, and/or portering service delivery.
• Good communication and presentation skills
• Good and confident IT skills including Microsoft Office packages

Qualifications
Essential

• CMI (principles of management & leadership), level 3 or equivalent, or ability to achieve when appointed
• Formal Qualifications (CSE/GCSE or equivalent ) at least pass (c or 4 and above) in English , Maths or level 3 in supervision /management
• Level 3 Food Hygiene (to be completed within first 6 months of appointment)
• Undertaken any recent and relevant training required to enhance the delivery of the service

Desirable

• Lean Working, such as the Leeds Improvement Method

Skills Required