Job Description

ISS
Facilities Operations Assistant
Location: Manchester, M1 2PZ
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are looking for a Facilities Operations Assistant to join our team in Manchester.
Acting as the main point of contact between building users and IFM, you will play a key role in ensuring seamless service delivery, an excellent customer experience, and strong client liaison.

In this role, you'll act as the interface for ISS and our clients, supporting collaboration across services to create a smooth and consistent workplace experience.
You'll also have the opportunity to drive improvements by sharing best practices, learning from feedback, and connecting the community with our services.
This is an exciting opportunity to join a dynamic environment where your focus on customer service and proactive problem-solving will make a real impact.
Key Responsibilities

• Lead the delivery and performance of all FM services, ensuring effective communication with business managers and adherence to a "no surprises" approach.
• Proactively monitor, audit, and resolve IFM service issues, escalating trends and ensuring end-to-end closure of open matters.
• Drive continuous improvement by identifying service delivery gaps, implementing change, and maintaining statutory and HSE compliance.
• Manage Helpdesk requests, PPM schedules, and reactive/unplanned incidents, ensuring SLA adherence and lessons learned are captured.
• Oversee workplace services including stationery, print hubs, meeting rooms, catering coordination, and environmental/recycling initiatives.
• Collaborate with Workspace Planning to manage moves, seating plans, desk occupancy, and digital communication screens.
• Build strong working relationships with IFM teams and stakeholders to ensure safe, efficient, and customer-focused service delivery.

Professional and Personal Competencies/Qualifications

• B.A./B.S. degree in a related field preferred
• Strong financial acumen with experience in forecasting and meeting budget requirements
• Excellent written, verbal, and interpersonal communication skills, with the ability to manage challenging situations positively
• Experience in Event Management and/or IFM within commercial real estate, property, or facilities management
• Proficient in Microsoft Office Suite with strong planning, organisational, and analytical skills
• Proven ability to deliver results under pressure and to tight deadlines
• Strong customer relationship skills with a service-focused approach

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role:
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:
To find out more about what we do click here -
grammarly-desktop-integration data-grammarly-shadow-root="true"
/grammarly-desktop-integration

Skills Required