Job Description

VINCI Facilities
Facilities Operations Manager
Sub Division: Facilities Management
Location: Manchester
Contract Type: Permanent
Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care...
Purpose of Role
We are seeking an experienced Facilities Operations Manager to take full operational responsibility for a growing Hard FM contract valued at approximately 2.5 million per annum, supporting Avanti West Coast across a nationwide rail portfolio.

This role will oversee service delivery across the Avanti West Coast train line (Glasgow to London Euston), covering train stations and associated buildings. Whilst the contract is national, the ideal candidate will be Manchester-based (Birmingham also considered). Regular travel will be required, including weekly overnight stays depending on operational needs.
With five years remaining on the contract and strong growth potential, this is an excellent opportunity for an ambitious FM professional looking to progress towards future Account Lead responsibility.
Responsibilities

• Full accountability for Hard FM service delivery across the Avanti West Coast portfolio.
• Leading the delivery of PPM and reactive maintenance across electrical, mechanical, AC, gas, and minor works services.
• Managing a team of 4 direct reports and 15 engineers operating across multiple rail sites.
• Ensuring operational performance, SFG20 compliance, and service excellence across all locations.
• Driving continuous improvement and strategic development of the contract.
• Building and maintaining strong client relationships, particularly with key stakeholders based in Crewe and Birmingham.
• Ensuring HSE compliance and promoting a strong safety-first culture across the operation.
• Managing works across geographically dispersed sites, with flexibility to work away when required.

Essential Qualifications/Skills

• Proven experience managing a Hard FM contract of similar scale and complexity.
• Strong operational leadership background within Facilities Management
• Experience leading multi-site teams, including direct reports and field-based engineers.
• Experience delivering contract performance.
• A confident client-facing professional with excellent stakeholder management skills.
• Strategic thinker with the ambition and capability to progress into an Account Lead role in the future.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

Skills Required