Job Description

The Facilities Department are looking for a Facilities site lead in our new office space in Peterborough, If you have a passion for providing a great customer experience, with a desire to help improve our working environment then this role could be just what you are looking for.
The role is responsible for the day-to-day facilities running of the Peterborough office. This role ensures the smooth operation of the workplace, focusing on delivering excellent customer service, maintaining a safe and efficient environment, and supporting the needs of internal colleagues.
The role will report into the Facilities Management team and form part of the wider Facilities team based in Cardiff & Swansea, you will need to work collectively or independently, as well as with third parties, to provide exceptional service to all our customers.
Key Responsibilities
Workspace and environment:

• Oversee daily facilities operations at the Peterborough office, ensuring a safe, clean, and efficient environment.
• Proactively maintain the workspace by ensuring the required checks are completed to a high standard.
• Carry out and complete any allocated facility helpdesk & change requests within the set time frames.
• Overseeing regular maintenance and general upkeep to ensure a clean and safe working environment.
• Take ownership of your allocated areas of responsibilities and provide regular feedback.
• Liaise with 3rd parties, dealing with day-to-day queries, and escalating issues to the relevant manager.

Customer:

• Act as the primary point of contact for facilities-related issues and coordinate with contractors and service providers.
• Engage with internal colleagues to understand and support their workplace needs, encouraging the use of key tools such as Service now and GoBright to increase colleague engagement
• Engage with our colleagues and wider business to build strong working relationships, supporting the delivery of facilities services.
• Provide excellent customer service at all times.
• Prioritise workload to provide high levels of customer satisfaction, performing your duties in a professional and courteous manner.

Team:

• Work closely with all the facilities teams to support and implement change.
• Perform additional duties as and when required.

Health & Safety Compliance:

• Ensure health and safety policies and procedures are followed.
• Follow best practice and safety standards for all facility related tasks.
• Ensure compliance with health and safety regulations and internal policies.

Skills Required

• Previous facilities experience ideal.
• Customer-focused mindset with a commitment to service excellence.
• Demonstrate the ability to perform independently and as part of a team in a fast-paced environment to a high standard.
• Excellent organisation skills with the ability to prioritise workloads and work to deadlines.
• Strong interpersonal and written & verbal communication skills to effectively communicate to colleagues of all levels and third parties.
• Confident at using Microsoft software such as Excel, Outlook, and Teams.
• Understanding of key FM tools such as GoBright & Service now.
• Be receptive to all types of feedback.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits .
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Skills Required