Job Description

Based within the Estates and Facilities Directorate and more specifically within Hotel Services the Facilities Site Manager role is an operational role responsible for monitoring of all site management arrangements on all sites within the post holder's area of responsibility.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
The post holder will be based at Foss Park Hospital overseeing the York, Scarborough, Middlesbrough, and Hartlepool area and will be required to work shifts that include late shifts for monitoring purposes.
You should be highly motivated, reliable, and flexible.
Experience managing a service and team at a management level and managing change is required for this role as is budget management experience.
Candidates must be able to demonstrate continued professional development and in addition to key skills in numeracy and literacy to level 2 should also possess a management qualification diploma to level 5 (or have a willingness to work towards within 2 years) and a Food Safety Certificate to level 4 or be willing to work towards these in a specific timescale.
Main duties of the job
The post holder is responsible for managing a Hotel Services team including supervisors, housekeepers, domestics, porter/housekeepers, catering and reception staff.
The post holder will need to demonstrate the services are being delivered effectively in line with legislation, National and Trust policies, customer requirements and hospitality assured standards.
About us
Hotel Services are part of the Estates and Facilities Management Directorate and are responsible for Cleaning, Catering, Laundry & Linen, Portering, Reception (main Receptions), Transport and Pest Control trust wide to provide a clean, safe, supportive environment in which patients can recuperate.
Hotel Services is also credited with 'Hospitality Assured', a quality standard licensed by the Institute of Hospitality. We are a customer led and service orientated team.
Details
Date posted
14 November 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
38,682 to 46,580 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-EF-088-25-A
Job locations
Foss Park Hospital
Haxby Road
York
YO31 8TA
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential

• Catering qualification
• Level 4 Advanced Certificate in Food Safety or willingness to work towards within 6 months
• Evidence of continual professional development
• Management Qualification to Diploma Level 5 or willingness to work towards within 2 years
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent)

Desirable

• Demonstrates aptitude for continuous learning
• Audit course
• Basic Principles of HACCP

Experience
Essential

• Substantial experience at management level
• Significant experience in managing budgets
• Experience in leading change

Desirable

• Experience of working with multi-site management level
• Experience of working with external Estates, ie PFI
• Cleaning experience in a management role
• Catering experience in a management role

Skills & Knowledge
Essential

• Good understanding of principles of COSHH
• Excellent people management and interpersonal skills
• Ability to plan own work and others, ie supervisors
• Problem solving and decision-making skills
• Use of IT for day to day tasks and presentations in professional settings

Desirable

• Knowledge of the role and the function of the trust
• Knowledge of Quality Improvement Systems (QIS)
• In-depth understanding of National Standards of Cleanliness and PLACE
• Good understanding of cook-chill/freeze and working of a production kitchen

Other
Essential

• Ability to work under pressure within time constraints
• Ability to motivate staff
• Excellent interpersonal skills
• Team leader
• Ability to travel independently within trust policy
• Flexible approach to working hours and prepared to work outside normal hours when necessary

Person Specification
Qualifications
Essential

• Catering qualification
• Level 4 Advanced Certificate in Food Safety or willingness to work towards within 6 months
• Evidence of continual professional development
• Management Qualification to Diploma Level 5 or willingness to work towards within 2 years
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent)

Desirable

• Demonstrates aptitude for continuous learning
• Audit course
• Basic Principles of HACCP

Experience
Essential

• Substantial experience at management level
• Significant experience in managing budgets
• Experience in leading change

Desirable

• Experience of working with multi-site management level
• Experience of working with external Estates, ie PFI
• Cleaning experience in a management role
• Catering experience in a management role

Skills & Knowledge
Essential

• Good understanding of principles of COSHH
• Excellent people management and interpersonal skills
• Ability to plan own work and others, ie supervisors
• Problem solving and decision-making skills
• Use of IT for day to day tasks and presentations in professional settings

Desirable

• Knowledge of the role and the function of the trust
• Knowledge of Quality Improvement Systems (QIS)
• In-depth understanding of National Standards of Cleanliness and PLACE
• Good understanding of cook-chill/freeze and working of a production kitchen

Other
Essential

• Ability to work under pressure within time constraints
• Ability to motivate staff
• Excellent interpersonal skills
• Team leader
• Ability to travel independently within trust policy
• Flexible approach to working hours and prepared to work outside normal hours when necessary

Skills Required