Job Description

Facilities Team Member
Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces?"where your skills keep our student community thriving every day.
Location: Cardiff
Contract Type: Fixed term
Working Hours: 37.5 hours per week, working 5 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.
Salary: 25,699 - 28,587 + bonus + benefits
Essential: A full UK driving license
As a Facilities Team Member, you`ll play a key part in creating safe, welcoming, and well-maintained spaces that help our students feel at home and thrive. You`ll work closely with your Facilities Team Leader, peers and residents, resolving maintenance issues, responding to health and safety needs, and supporting a high-quality living environment. Every day is different ?" whether you`re fixing a door, responding to an urgent call, or simply checking in with students ?" your attention to detail and commitment to our values will help build a positive community where everyone belongs.
Your impact
Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

• Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance to ensure buildings are safe, secure, and well-maintained.
• Ensure Health and Safety Compliance: Maintain a safe environment by completing monitoring, responding promptly to safety-related calls, and adhering to all relevant policies and procedures.
• Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude.
• Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps and complete planned inspections, reporting any remedial work to the appropriate engineer.

Your background
You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:

• Hold a Valid UK driver`s license - essential for traveling between sites.
• Basic technical maintenance skills - including joinery, plastering, basic domestic plumbing, and completing like-for-like electrical changes with attention to safety and proper documentation.
• Knowledge and adherence to Health and Safety legislation - ensuring a safe working environment and compliance with legal standards.
• Experience in general maintenance and customer-facing roles - demonstrating the ability to work effectively while delivering top customer service.
• Strong problem-solving and communication skills - capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues

Why it`s great to work with US!
In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.
We believe that everyone thrives when they`re able to bring the best version of themselves to work. So, alongside a competitive, we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending o how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
• Free volunteering day per year to make a difference!
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

There`s even more to enjoy - find the full benefits package on our .
Alongside all these great benefits to support you, we also want to ensure that we`re supporting your family too. You`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you`re expecting ordinary, then think again. We`re US, we`re different - and we`re proud of it. How far you could go? Join US and find out.

Skills Required