Job Description

An exciting opportunity has arisen to join our team in Ophthalmology Outpatients Department located in Gledhow Wing, St James University Hospital and Seacroft Hospital.
Ophthalmology is the largest provider of specialist Ophthalmology service in the Yorkshire region and is extremely busy, we see both acute and clinic patients. As a Ward Environmental Porter, you will play an essential role in supporting the smooth and efficient running of patient services. Working closely with the nursing team and the wider MDT, you will contribute to maintaining a safe, organised and patient centred environment.
Ophthalmology Outpatients Department at St James Hospital is open 08:00-18:00 and Seacroft Hospital 08:00-17:30 Monday to Friday.
St James's Eye Clinic is also open during the weekends for emergencies (Saturday 8:30-12:30 and Sunday 9:30-12:30. In addition to this there is once a month a long Saturday shift Potentially you may be required to cover long Saturday shifts on a rotational basis.
It is a busy, fast paced environment that requires a motivated and dynamic individual who is patient-centred, compassionate and sensitive to the needs of patients who are visually impaired. Many patients require a lot of reassurance and guidance therefore a calm and friendly patient approach is essential along with excellent communication skills.
Expected Shortlisting Date
09/12/2025
Planned Interview Date
16/12/2025
Main duties of the job
As a Ward Environmental Porter in Ophthalmology OPD, you will work closely with the nursing team, medical team, admin staff and other MDT colleagues to provide a smooth, caring and efficient service for patients. Your main responsibilities will include providing excellent care for patients whilst supporting them through their journey through Ophthalmology Outpatients Department, patient flow management, prescription handling, stock maintenance, equipment cleaning, organising transport, taking specimens to pathology, maintaining a safe environment and reporting problems.
About us
Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital.
LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people.
The Ophthalmology Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust.. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
19 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-HAN-128
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Seacroft Hospital
York Road
Leeds
LS14 6UH
Job description
Job responsibilities
The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team.
Main Duties and Responsibilities
Patient Support and Flow
Assist with the timely and safe movement of patients throughout the department to ensure clinics run efficiently.
Provide support to clinical teams by escorting patients as required.
Organise and assist with patient transfers between clinical areas.
Organise transport
Prescription and Documentation Handling
Collect and deliver prescriptions to the Pharmacy located in the Chancellors Wing.
Ensure all documentation is handled securely and delivered promptly.
Environmental and Equipment Support
Clean, prepare and maintain clinical equipment in line with infection-prevention standards.
Report any faults, safety concerns or equipment issues to the appropriate team.
Stock and Supplies Management
Monitor and replenish clinical stock within the Eye Clinic, ensuring adequate stock levels are maintained.
Support goods delivery, distribution, and safe storage of consumables.
Communication and Teamwork
Work collaboratively with nurses, healthcare assistants, administrative staff, and the MDT.
Communicate effectively to ensure smooth coordination of daily activities.
Respond promptly to requests for assistance from clinicians and nursing team.
Skills and Qualities Required
Strong communication skills and a professional, patient-focused approach
Good organisational skills and attention to detail
Ability to work under pressure and manage multiple tasks
Reliability, punctuality, and commitment to high standards
Ability to work effectively within a busy multidisciplinary team
Awareness of infection-prevention standards and willingness to follow protocols
Job description
Job responsibilities
The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team.
Main Duties and Responsibilities
Patient Support and Flow
Assist with the timely and safe movement of patients throughout the department to ensure clinics run efficiently.
Provide support to clinical teams by escorting patients as required.
Organise and assist with patient transfers between clinical areas.
Organise transport
Prescription and Documentation Handling
Collect and deliver prescriptions to the Pharmacy located in the Chancellors Wing.
Ensure all documentation is handled securely and delivered promptly.
Environmental and Equipment Support
Clean, prepare and maintain clinical equipment in line with infection-prevention standards.
Report any faults, safety concerns or equipment issues to the appropriate team.
Stock and Supplies Management
Monitor and replenish clinical stock within the Eye Clinic, ensuring adequate stock levels are maintained.
Support goods delivery, distribution, and safe storage of consumables.
Communication and Teamwork
Work collaboratively with nurses, healthcare assistants, administrative staff, and the MDT.
Communicate effectively to ensure smooth coordination of daily activities.
Respond promptly to requests for assistance from clinicians and nursing team.
Skills and Qualities Required
Strong communication skills and a professional, patient-focused approach
Good organisational skills and attention to detail
Ability to work under pressure and manage multiple tasks
Reliability, punctuality, and commitment to high standards
Ability to work effectively within a busy multidisciplinary team
Awareness of infection-prevention standards and willingness to follow protocols
Person Specification
Other Criteria
Essential

• Ability to adapt to change
• Good timekeeping

Qualifications
Essential

• Ability to complete in-house training and induction training which is required for the role.
• Undertake any training required to enhance the delivery of the service
• completing all relevant induction and training programmes which generally take a period of weeks, which includes local shadowing

Desirable

• Formal Qualifications (CSE/GCSE)
• Health & Safety/COSHH training/awareness
• IT skills
• Show enthusiasm in regard to personal development.
• Infection Prevention & Control/Hygiene in Social Care

Experience
Essential

• Ability to communicate both verbally and non-verbally by reading and writing, in a polite, tactful, reassuring and compassionate manner, with the ability to take into account barriers to understanding
• Able to liaise and transmit information via telephone, radio and IT systems
• Aptitude to work under own initiative and as part of a team and adapt to change

Desirable

• Previous NHS experience
• Previous Portering experience
• Previous cleaning experience
• Health & Safety/ Moving & Handling/COSHH/IPC, knowledge and experience

Skills & Behaviours
Essential

• Pleasant manner, smart clean appearance, customer friendly
• Ability to work under own initiative and as part of a team
• Team working, Flexibility, Communication skills, Tact & diplomacy, Trustworthiness
• Dependable & reliable

Desirable

• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high-quality service
• Dedicated to the delivery of a high quality efficient service

Person Specification
Other Criteria
Essential

• Ability to adapt to change
• Good timekeeping

Qualifications
Essential

• Ability to complete in-house training and induction training which is required for the role.
• Undertake any training required to enhance the delivery of the service
• completing all relevant induction and training programmes which generally take a period of weeks, which includes local shadowing

Desirable

• Formal Qualifications (CSE/GCSE)
• Health & Safety/COSHH training/awareness
• IT skills
• Show enthusiasm in regard to personal development.
• Infection Prevention & Control/Hygiene in Social Care

Experience
Essential

• Ability to communicate both verbally and non-verbally by reading and writing, in a polite, tactful, reassuring and compassionate manner, with the ability to take into account barriers to understanding
• Able to liaise and transmit information via telephone, radio and IT systems
• Aptitude to work under own initiative and as part of a team and adapt to change

Desirable

• Previous NHS experience
• Previous Portering experience
• Previous cleaning experience
• Health & Safety/ Moving & Handling/COSHH/IPC, knowledge and experience

Skills & Behaviours
Essential

• Pleasant manner, smart clean appearance, customer friendly
• Ability to work under own initiative and as part of a team
• Team working, Flexibility, Communication skills, Tact & diplomacy, Trustworthiness
• Dependable & reliable

Desirable

• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high-quality service
• Dedicated to the delivery of a high quality efficient service

Skills Required