Job Description

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children\'s activity programme and giving our members an excellent experience every day.

What will I be doing?

• Leading member obsessed service and member engagement at all times.
• Leading my team to deliver the children\'s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
• Leading my team to deliver the club children\'s activity programme including: Core Club Programme, Holiday Active Programmes and children\'s parties.
• Delivering the children\'s programme in line with Product Briefs, Lesson Plans and Brand Standards.
• Ensuring that all services delivered to children meet all requirements of the Children\'s Safety Guide at all times.
• Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
• Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
• Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
• Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
• Taking ownership to resolve member\'s queries or complaints.
• Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
• Participating and sharing knowledge and expertise with other team members.

How will I be measured?

• Observing me and my team delivering fantastic service and engagement with members.
• The children\'s areas are compliant on all Health and Safety requirements and Children\'s Safety Guide.
• Observing me and my team\'s speed and efficiency to react to incidents, issues or complaints.
• What members, team members or mystery members tell us about me and my team and our programme.
• Myself and my team\'s performance against our 6 Values.
• How well you, me and my team follow DL Clubs ways of operating.
• Achieving compliance against all legislative and company documentation and audits.
• Achieving Holiday Active, and Parties revenue targets.
• Achieving member participation targets for the children\'s programme.
• Managing costs and achieving budgeted margin.
• Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
• Contribution to the club\'s member count in particular members that are families with children.
• Monthly club visits from Regional Manager and/or any other Club Support visitors.

What qualifications, skills and experience do I need?

• Qualification in a relevant teaching, childcare or sports coaching discipline (Essential).
• Experience of managing and leading a team- (Essential).
• Experience of financial planning and management.
• Inspirational leadership skills.
• Be able to lead and manage a group of children with confidence and energy (Essential) Can demonstrate excellence in customer service.
• Strong listening and collaboration skills.
• Team player.

You bring the passion. We bring the purpose. We\'re more than a Club. We\'re a community. Be a part of it.

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Why Work for us

Our people make us who we are. On a day to day basis you will find yourself working in a state-of-the-art environment surrounded by friendly and passionate colleagues. Your work will be challenging and fast-paced but it will also be enjoyable, as working for us is about having fun. Visit the page for more information.

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VAT No. 740 5477 34. Registered Company No. 1516226 David Lloyd Leisure Ltd, The Hangar, Mosquito Way, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9AX

David Lloyd