Job Description

Job Title:

Family Carers Liaison Assistant

Location:

Bank Street Office, East Ayrshire

Contract Type:

Fixed Term (approx. 10 months - ending 31st March 2026)

Reports To:

Adult Carers Team Manager

Reference ID:

Bank Street

Working Arrangement:

Office-based (not suitable for home working)

NMW

Job Purpose

The Family Carers Liaison Assistant will support the Adult Carers Team in identifying, registering, and completing Adult Carer Support Plans and Reviews to uncover the unmet needs of unpaid/family carers in the Kilmarnock and Irvine Valley areas of East Ayrshire. In line with the Carers (Scotland) Act 2016, the post holder will contribute to delivering information, advice, and support around carers' rights and entitlements.

Key Responsibilities

Direct Carer Support

Conduct assessments of need through the completion of Adult Carer Support Plans (ACSPs).

Collaboration & Advice

Work with the Adult Carers Team to provide unpaid carers with guidance on welfare benefits, financial management, care coordination, and social inclusion.

Service Sensitivity & Responsiveness

Maintain carer consultation systems to ensure services reflect unpaid carer feedback and are responsive to their evolving needs.

Outreach & Awareness

Engage in marketing and outreach to identify hidden unpaid carers and raise the profile of our services within the community.

Support Network Development

Facilitate and grow our unpaid carers' support groups and peer networks.

Training & Promotion

Assist the Adult Carers Team to represent and promote the project externally; support the planning, delivery, and evaluation of training for unpaid carers, professionals, volunteers, and the general public.

Service Improvement

Assist the Adult Carers Team to identify gaps in service provision through consultation with unpaid carers and support the Adult Carers Team in developing targeted strategies to address these.

Monitoring & Reporting

Provide accurate monthly data and contribute to mechanisms used in quarterly project reporting.

Person Specification

Experience working in a support or advisory capacity with unpaid carers

Understanding of the Carers (Scotland) Act 2016

Strong interpersonal and communication skills

Ability to work independently and as part of a team

Competence in maintaining accurate records and reports

Willingness to work from the Bank Street Office (front-facing role only)

Job Type: Fixed term contract
Contract length: 10 months

Pay: Up to 12.21 per hour

Expected hours: 35 per week

Benefits:

Company pension
Schedule:

Monday to Friday
Application question(s):

Do you have an understanding of what is meant by unpaid carers?
Work Location: In person

Application deadline: 28/05/2025
Reference ID: Bank Street
Expected start date: 02/06/2025