Job Description

Family Fun Coordinator - Roe Valley Resort
JOB TITLE: Family Fun Coordinator
JOB REFERENCE: FFC 07/25
REPORTING TO: Reservations Manager
HOURS: This position is Full Time, based on 5 days out of 7 including weekends - Weekends would be the busiest time for our family events.
LOCATION: Roe Valley Resort Hotel
SALARY: 12.52 per hour
Job Summary:
Are you passionate about creating memorable family experiences? Roe Valley Resort is looking for an enthusiastic Family Fun Coordinator to manage and promote bookings for our exciting new range of family friendly activities.
This role is primarily responsible for planning, promoting, and delivering fun and engaging activities for families staying at Roe Valley Resort. As the resort expands its family-friendly offerings, you will be the key driver in ensuring families have an unforgettable experience. During quieter periods, you will also support the Reservations team with booking inquiries and administrative tasks.
About the role
Key Responsibilities:
Proactively contact families with existing room bookings to promote and secure advance reservations for the resort's children's activities.
Provide detailed information about activity options, schedules, pricing, and availability.
Confirm bookings, handle amendments or cancellations, and ensure all activity reservations are accurately recorded in the system.
Act as the main point of contact for parents during their stay regarding the children's program.
Gather feedback from guests to help refine and improve the activities experience.
Working within office guidelines
Dealing with client queries - by phone and online.
Reservations Support (as required):
Assist the Reservations team with handling incoming bookings by phone, email, or online channels when needed.
Help process amendments, cancellations, and special requests.
Promote resort facilities and upsell relevant services during guest interactions.
Provide general administrative support to the Reservations team during quieter activity periods.
Requirements:
Previous experience in customer service, hospitality, or sales - experience in family resorts or working with children is an advantage.
Confident communicator with excellent telephone and written skills.
Strong organisational skills and attention to detail.
A proactive, sales-minded approach with confidence in promoting activities to guests.
Ability to multitask and manage bookings accurately.
Friendly, approachable, and professional manner with guests of all ages.
Essential
Flexible to work weekends, holidays, and peak family periods.
Perks of the job!!
We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to view our work perks!
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact
GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER
About the company
Galgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Required Criteria
Desired Criteria
Skills you'll need