Job Description

This post is fully funded with thanks to the National Lottery Community Fund. As a result of this funding, and we are looking for a 21 hour per week job share (Monday - Wednesday with a level of flexibility and evening and weekend work when the Family Coordinators arrange events).

Job Title: Family Support Coordinator

Location: PLUS Office, Stirling

21 hr 14.28 per hour

This will be a 1 year, fixed term post (subject to funding)

Accountable to: Head of Operations

JOB PURPOSE

To develop, coordinate and deliver PLUS Family Support within the Forth Valley Area. This includes meeting with and introducing families to our service, facilitating opportunities for group and individual support as well as understanding their needs and wants in order to be able to review and adapt our approach.

The post holder will be required to develop partnerships with families and local service providers, including the Local Authority, Carers Centres and other third sector agencies.

PRINCIPAL RESPONSIBILITIES

Planning and Service Delivery

o Coordinate and develop the PLUS Family Support Service

o Conduct home visits (in person or virtual) for each child, young person or adult attending PLUS and review their progress

o Initiate home visits (in person or virtual) for each new family approaching or referred to PLUS for support

o Facilitate information evenings, networking events and training opportunities for families and carers

o Develop group support opportunities for children, siblings and their families, with a particular focus on the early years

o Meet with partner agencies delivering support in order to develop a directory of services for the area to disseminate to families

o Promote a robust person centred service with an outcomes focused approach

Communication

o Communicate effectively with families and professionals to increase awareness of the service and support available to them

o Support families through referral processes, engaging other organisations where appropriate

o Liaise with referral agencies to ensure they are kept up to date with progress o Attend meetings with any Third Parties involved in the care of the child / young person - School, Medical, Social Work etc - as appropriate

o Develop systems to communicate effectively with families and the children and young people we support, including leading with our annual family questionnaires, quarterly newsletter and ensuring our website is kept up to date

o Engage with colleagues to understand the pressures being faced by families and the patterns emerging in terms of need to ensure appropriate support can be developed

Administration

o Liaise with core staff to ensure each child / young person's referral is progressed efficiently

o Undertake regular updates to the electronic files for young people and families

o Contribute to maintaining accurate records of information with regards to young people, staff and partner agencies

o Share up to date information with core staff and sessional workers on the staff forum and through regular team meetings

Personalised Provision

o Work in partnership with individuals with disabilities and their families, actively involving them in the development of their care plan and the design of their service

o Where required, support families to ensure skills are being transferred into the home environment and providing input to develop and encourage this

Quality Assurance

o Develop appropriate monitoring systems to ensure continued a high quality service provision which provides evidence of development and meets the needs of the young people and their families who access our support

Health and Safety

o Ensure all packages of care comply with PLUS standards and meet legislative requirement e.g. Health and Safety Risk Assessment

General

o Understand and adhere to PLUS policies and procedures, and promote their use by all staff

o Attend team and individual meetings with colleagues and managers

o Undertake and other duties seen as appropriate by PLUS Managers

SPECIAL FEATURES/ADDITIONAL DUTIES

You may be required to act as a Fire Warden for PLUS, undertaking the relevant training to do so There is a requirement to undertake hours on a flexible basis, which may require working evening and weekends as necessary in order to ensure appropriate fulfilment of duties The organisation reserves the right to vary or amend the duties and responsibilities of the post-holder at any time according to the needs of the organisation's business

Application process:

Following receipt of your CV, we will confirm whether we would like you to complete an application form so we can find out more about you and the skills and experience you will bring to PLUS.

Short listing of the application forms will take place by the 30st June, with interviews due to be scheduled in the week commencing Monday 7th July.

The interview will involve a small panel, including a family member, a manager and staff member. We will also facilitate an additional opportunity to meet some of our families for a tea/coffee post interview.

Please get in touch directly if you have any questions by emailing mail@plusforthvalley.org.uk

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 14.28 per hour

Benefits:

Casual dress Company pension Flexitime Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Ability to commute/relocate:

Stirling: reliably commute or plan to relocate before starting work (required)
Experience:

FAMILY SUPPORT: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 29/06/2025
Expected start date: 04/08/2025