Job Description

Ladywood District Children's Centres/Family Hub is a targeted service for families with children aged 0-5 years. The Family Support team holds 1-1 caseload work and facilitates group work for families in the Ladywood area.



This is an exciting opportunity to become part of an established team. We are seeking a full time Family Support Team Manager to lead and manage the Family Support function and allied provision in the Children's Centre, including a team of staff

,

and improve outcomes for children under 5 and their families, including pregnant women.

Please note that this is a locality based role, and frequent on site presence will be required, along with travel within the Birmingham area. It will not be possible to undertake this role on a virtual/remote basis.

The successful candidate will be required to:


Provide excellent leadership, management and coordination responsibilities for the Family Support Teams. Be the Designated Safeguarding Lead for the Children's Centre and oversee the management of safeguarding at case work and family level. Lead and manage staff who hold a case load of children with support needs to include Early Help, Child In Need, Child Protection and SEND. Lead and manage staff in undertaking effective 1 to 1 and group-based interventions with complex families, providing expert knowledge and guidance and assisting in decision-making Ensure the provision of evidence-based parenting programmes Manage a daily Family Support Drop-in service Provide supervision to staff, ensuring reflective practice Audit recording and report-writing, family plans and interventions and ensure good practice Ensure that good information systems are established and maintained that reflect effective monitoring and tracking of family outcomes. Ensure effective partnership working and communication with partners around safeguarding children and families. Provide leadership at Allocations meetings alongside health visiting Ensure effective Child and parent engagement in any decision making. Ensure effective support of students, volunteers and apprentices as required.




It is essential that you have:

Education/Knowledge

Qualification in relevant field or equivalent experience Possession of Management qualification or working towards one (desirable) Extensive knowledge of Child Protection and Safeguarding issues Extensive knowledge of child development Knowledge of a range of interventions to meet a range of needs, including evidence-based parenting programmes Understanding of the issue of domestic abuse and its impact on women and children Understanding of the issue of substance misuse and how it impacts on children Understanding of the complexity of poor mental health and its impact on families Understanding of the impact of poverty Understanding of the impact of poor parenting on child and adult well-being A sound understanding of recruitment, induction, supervision and appraisal of staff and identifying training needs Knowledge of the impact of discrimination on family life and commitment to equality of opportunities

Skills/Experience

Significant experience as a practitioner of undertaking assessments, identifying appropriate interventions and providing case work and group work support to families with children from pre-birth to 5 where Early Help is required Significant experience of providing successful interventions with families where there is: substance abuse, poor mental health and domestic abuse Significant experience of providing step up/down family support where children are on plans - CiN, CP, EHC or are in care Experience of managing a team of family support workers, including students and volunteers Experience of working with families in areas of disadvantage, or where they experience discrimination Experience of working with families who are reluctant to engage Experience of delivery of targeted ante-natal and peri-natal support services Experience of advocacy on behalf of families Experience of report- writing and court attendance in child protection and safeguarding situations Excellent interpersonal relationships with colleagues, including from a range of disciplines Proven ability to undertake intensive, direct work, with vulnerable children and their families Resilience Good communication and presentational skills Ability to use ICT systems Staff management and motivation




The working pattern for this role is Monday to Friday 9am - 5pm but may include some occasional evenings. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance and are therefore open to offering flexible working arrangements.





At Barnardo's we are committed to safeguarding and promoting the welfare of children and we expect all staff and volunteers to share in this commitment. Our safer recruitment processes mean that the safety and welfare of the child is paramount at every stage of the process and therefore, we adopt rigorous scrutiny in our pre-employment checking. This post is subject to a range of pre-employment checks including a Criminal Records Enhanced Disclosure for the successful candidate.



For further information please contact Recruiting Manager, Ruth Ellis, via email: ruth.ellis@barnardos.org.uk



Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.


Pay & Reward FrameworkWe know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.


For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.


Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.



Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.


Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer

T&C's apply based on contract

About Barnardo's


We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Reference number: 21719
Job Title: Family Support Team Manager
Location: Birmingham
Locality: Ladywood District
Contract type: Permanent
Hours: 37
Salary: 34,696 - 42,541
Closing Date: 26 October 2025
Interview Date: TBC

Benefits

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Discounts at 100's of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme