Job Description

Purpose of the Role

To work directly with parents, carers and pupils to remove barriers to learning by providing 'early help before Early Help', building trusting relationships and bridging the gap between school and parents and family services.

The postholder will deliver and/or coordinate family support groups (e.g., Solihull Approach parenting, FFT/Functional Family Therapy or equivalent), undertake joint home visits, and ensure strong day-to-day support for families in school.

They will contribute to new pupil induction, welcome and assist parents in the school office, and monitor key indicators (safeguarding, behaviour and attendance) to identify children who need timely support. All work will model and promote our values so that every child is championed by both staff and parents/carers.

The postholder will represent the school at family support meetings, including Early Help, Team Around the Family (TAF).They will support the DSL to action safeguarding concerns as they arrive.

Key Responsibilities

1. Family partnership and early help

Act as a visible, proactive point of contact for families requiring support; maintain regular communication and professional curiosity.

Undertake or contribute to Early Help where appropriate; provide support to families with clear short action plans.

Deliver and/or coordinate family group programmes such as Solihull Approach parenting and FFT/Functional Family Therapy (or equivalent) or design relevant sessions to meet parents needs.

Provide practical guidance, signposting and advocacy to help parents navigate services (health, housing, finance, SEND/SEMH, voluntary sector).

Plan and complete risk-assessed home visits with a colleague to build relationships with hard-to-reach families and sustain engagement.

2. Targeted pupil support (basic needs, safety and readiness)

Identify and remove barriers linked to unmet basic needs (e.g., food, uniform, hygiene, routines, regulation). Coordinate access to in-school provision (e.g., breakfast club, nurture, ELSA) and external support where needed.

Support transitions, including new arrivals and pupils moving between classes/phases; contribute to personalised induction for vulnerable pupils and families.

3. Data, casework and evaluation

Maintain accurate, secure records of contacts, interventions and outcomes in line with school policy and data protection requirements.

Triangulate safeguarding concerns, behaviour logs and attendance data to identify patterns and priorities; work with SLT and DSL teams at inclusion meetings and agree next steps.

4. Front-of-house and parent welcome

Work as part of the office team to provide a warm, professional welcome to families; assist with forms, appointments and practical queries, ensuring those who need extra help receive it sensitively.

Promote clear communication with families (letters, texts, workshops, drop-ins), ensuring accessibility for EAL families and those with additional needs.

5. Multi-agency collaboration and safeguarding

Work within statutory safeguarding guidance and school policies; escalate concerns appropriately and in a timely manner; contribute to a strong safeguarding culture.

6. Culture, values and professional learning

Model Folville's values (Be Safe, Be Ready, Be Responsible, Be Kind) in every interaction; build staff and parent/carer confidence to champion the child.

Contribute to staff briefings/training on family partnership and early help; share practical resources and approaches that help colleagues support pupils effectively.

Uphold confidentiality, boundaries and professional

'This role is also advertised on Eteach- please submit your application via that website and not Indeed. Any applications not on Leicester City Application forms will be rejected'.

The vacancy may close early or be extended until the right candidate is found

Job Types: Part-time, Permanent

Pay: 27,669.00-29,717.00 per year

Expected hours: 37 per week

Work Location: In person