Job Description

Are you ready to change lives, empower families, and be a champion for children with SEND?

If you're passionate about making a real difference in the early years - and love supporting families to thrive - then this could be your perfect next step.

At Dingley's Promise, we believe every child deserves the best possible start, no matter their needs. Our centres are a joyful, inclusive space where children aged 0-5 with Special Educational Needs and Disabilities (SEND) learn, play, and grow. But we don't stop there - we support families too, offering guidance, training, and the confidence to navigate the world of SEND.

About Us

Dingley's Promise has been changing lives since 1983. We now run twelve specialist Early Years Centres across the UK, and we're growing. Our centre's run from 9:15am to 2:45pm during term time, giving children meaningful, play-based learning experiences in a nurturing, supportive environment.

The Role: Family Support Worker

Hours

: 37.5 hours/week (8:30-4:30) All year round

Location

: BS16 - South Gloucestershire

Contract

: Permanent, Full-time

Essential

: You must be a driverwith access to your own vehicle
As one of our amazing Family Support Worker, you'll be at the heart of what we do - empowering parents, connecting them with services, and being a friendly, knowledgeable guide through the SEND journey. You'll be someone they can trust, turn to, and celebrate progress with.

Key Responsibilities

Build warm, trusted relationships with families - offering emotional and practical support in a friendly, non-judgemental way Help families understand the SEND system, including EHC plans, rights, and entitlements Support them with forms and paperwork Connect them to local services, peer networks, and specialist groups Work with professionals across health, education, and social care to join the dots Serve as a Outreach Designated Safeguarding Lead (DSL) - keeping children safe is everyone's priority Represent Dingley's Promise positively in the wider community Work closely with the Local Authority to identify settings to support transition.

Organise and lead parent engagement activities including coffee mornings, information sessions, and stay-and-play sessions

Provide one-to-one support and home visits (this involves lone working)

About You

We're looking for someone who is:

Passionate about early years and SEND Warm, approachable, and a great communicator Organised, proactive, and good at problem-solving Confident working with a wide range of people and services A

driver with access to a vehicle

(this is essential)

Essential experience

: Working in SEND, family support, or early years settings

Desirable qualifications

: In early years, SEND, or a related field

What We Offer

Fully paid DBS and yearly update service Employee Assistance Programme - wellbeing and mental health support Annual Team Day with staff awards Additional annual leave after 5- and 10-years' service Extra paid "Festive Shopping Day" every year

Ready to Make a Real Impact?

This isn't just a job - it's a chance to be a lifeline for families, a champion for inclusion, and a positive force in a child's early life.

Join our friendly, passionate team and help us build a brighter, more inclusive future - one family at a time.

Apply today - we can't wait to meet you!

"Dingley's Promise are committed to the safety and wellbeing of the children in our care, as such the successful post holder will be required to undergo a robust vetting process, including an enhanced DBS Check and Reference History Checks"

Ref: DINGLEY1

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 13.50 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday
Work Location: In person