Job Description

Join Our Team as a Child and Family Time Contact Supervisor - Cardiff

Location:

East or West Cardiff

Hours:

Sessional

Organisation:

Swan Family

Are you passionate about making a real difference in children's lives?
An exciting opportunity has opened up at

Swan Family

for caring, motivated, and child-focused individuals to join our friendly and supportive team as

Family Time Supervisors

at one of our two Cardiff Children and Family Contact Centres.

You'll be part of a

dynamic, compassionate team

delivering a vital service that helps families build and maintain positive relationships in a safe, nurturing environment.

What You'll Do

In this

rewarding and varied role

, you'll:

Support and supervise

family time between children and their birth families, both in our centres and out in the community.

Observe and record

sessions in a sensitive and factual way, ensuring that every child's experience is positive and safe.

Liaise with social workers

and professionals, sharing observations and raising any concerns when needed.

Transport and accompany

children and young people safely to and from contact sessions.

Promote safeguarding

at all times, following Swan Family's policies and procedures.

Attend meetings and training

, ensuring you're always growing in your role.
You'll be joining a

creative, supportive, and child-centred team

that takes pride in providing excellent care and being a positive force in each child's life.

What We're Looking For

We'd love to hear from you if you are:

Empathetic, calm, and non-judgemental

in your approach.

A great communicator

, able to build trust with children, families, and professionals.

Reliable and organised

, with a genuine passion for supporting families and helping children thrive.

Essential Requirements:

NVQ Level 3 (or equivalent) in Children and Young People's Workforce or a related field. An up-to-date

DBS

for working with children and adults (we can help with this if needed).

Desirable:

A full driving licence and access to a car (helpful but not essential).

Why Join Swan Family?

At Swan Family, we believe every child deserves to feel safe, valued, and supported. You'll be part of a

warm, inclusive environment

where your contribution truly matters, and your professional development is encouraged every step of the way.

If you're ready to make a positive impact and be part of a team that's changing lives -- we'd love to hear from you!

Apply today and help us create brighter futures for families across Cardiff.

Pay: 12.21 per hour

Benefits:

Company pension On-site parking Referral programme
Work Location: In person