Job Description

Job Title:

Farm Volunteer Coordinator

Reporting To:

Group Volunteer Manager

Salary :

30,000 -33,000

Contract Type:

Full - time, 9 Months Fixed Term

Location:

Hybrid- based at farms with occasional home working. Mix of London depots and home working after gleaning season

Hours/Days per week:

Full Time

Requirements:

The Felix Project can only employ applicants who currently have the right to work in the UK. Applicants will need a driving license and car to travel between the farms.

About The Felix Project

The Felix Project is London's largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix's Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.

Our Values

Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.

Purpose of the Job

Volunteers play a central role in every aspect of The Felix Project's work, and we work hard to build a happy and positive environment for all our volunteers. We're very lucky to have many organisations who want to volunteer with us.

The Farm Volunteer Coordinator position facilitates group volunteering, be that from one of Felix's corporate partners or another organisation seeking a great team experience. This role is focused primarily on the farms in Kent and Sussex that we rescue food from in the run up to and during harvest season.

Out of farming season, you will mainly be working from home. This will mainly involve project work and assisting in the day to day running and improvement of the group volunteering process at Felix. You will also be needed in the London depots/events around once a week to support staff and volunteers there.

You will be accountable for the management of the group volunteer bookings and briefings at the farm and other environments, cultivating strategic volunteer relationships and exploring new opportunities for partners to support Felix through volunteering.

Duties and Responsibilities

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

Duties and Accountabilities

Managing the booking system via Microsoft Dynamics


Conducting inductions for groups at our farm sites


Working across teams to minimise the likelihood of "no-shows" (groups or individuals that do not fulfil their booking)


Encouraging volunteers to sign up as individuals


Ensuring the group volunteer experience is impactful and enjoyable, utilising group feedback proactively to make improvements


Working with the Supply Team, Corporate Partnerships Team, and wider Income Generation Team to support the development of key partnerships


Leading on the implementation of Felix's group volunteer charging model and cancellation policy for farms.


Reporting on group volunteering to monitor, evaluate and learn from activities, aiming to improve the programme and offering to groups for farms


Handling group volunteer queries and issues for Farms


Managing the end-to-end volunteer experience at the Farm sites. This includes troubleshooting, health and safety, volunteer welfare and communications


Managing individual volunteers alongside group volunteers when required


Acting as a local ambassador for The Felix Project

Person Specification

Essential skills, knowledge, and experience relevant to this role

Experience of working with volunteers and/or volunteering


Experience of recording data, and maintaining databases


Evidence of providing appropriate support and supervision to volunteers


Strong interpersonal, networking and facilitation skills


Experience of building and maintaining professional relationships.


Proven track record of following and improving processes and procedures


Ability to work with a diverse range of people


Digital savvy, with a track record of learning new systems quickly


Problem solving skills

Desirable skills, knowledge, and experience relevant to this role

Experience of working with food rescue, logistics or farms/gleaning processes


Experience volunteering with The Felix Project


Experience using volunteer management software


Experience of working in a Fundraising Team


Committed to reducing food waste and fighting food poverty


Experience of engaging volunteers and/or organisational partners through a range of channels


Experience of public speaking

Equity Diversity Inclusion & Belonging

At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Application procedure

Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide with feedback.