Job Description

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Description

The Tactical Credit Hire unit investigates complex credit hire claims from a tactical and strategic perspective. Within this role you would be expected to deal with pre-litigated & litigated Delegated (DA) & non-delegated authority (NDA) multi-track cases up to 100K in value.

You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent.

This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client's.###

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire files under supervision initially.

Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary.


The main aspects of the role will involve:

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines Develop and maintain client relationships, always keeping the client at the heart of every decision Formulating an initial strategy for approval by Technical Supervisor. Legal research Undertaking telephone negotiations with third party Solicitors Liaising with the insured and insurers where necessary Ensuring 'actions' are carried out as per the task list within the Case Management System Accurately recording time Accurately completing the dispute resolution process Processing bills Ensuring all files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values Ability to work in target driven environment



The role will also involve an understanding of the court process, to include:

Drafting defences Completing allocation questionnaire's Dealing with disclosure and exchange of evidence Completing listing questionnaire's Completing pre-trial checklists Instructing Counsel Drafting CPR Part 18 questions Drafting CPR Part 35 questions Drafting Counter schedules
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Experience, Skills and Qualifications

Essential:Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases. Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Good telephone negotiation skills Ability to follow work processes and keep to Strategy Ability to recognise when sensitivity and tact are required Ability to make decisions Ability to remain calm under pressure Good IT skills including Word, Outlook, and experience of a Case Management System preferred Adhere to the Keoghs Values


Desirable:Experience of handling PI claims



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Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.