Job Description

Sensitivity: General

The Role: FatFace Foundation Assistant Store Manager

The Contract: Full time (37.5 hours) Temporary, 6 months fixed term

Location: Havant, Hampshire

The FatFace Foundation shop works as a local charity based in Havant, just a stone's


throw away from FatFace Head Office on the South Coast and is packed full


of FatFace outlet styles at great prices. 100% of all profits go to the charity and local,


national and international community projects, generating revenue to be spent in the


local area.


We're looking for talented individuals who feel relaxed in a dynamic environment, enjoy


life to the full, have a real understanding of our brand and customers, and a passion to


develop and succeed.


To be successful in this role you would....


Act as a natural leader you will coach, develop and support your team to help
them reach their full potential, whilst nurturing a fun and exciting


atmosphere.
Acting as a brand ambassador, you will continually promote the FatFace and
FatFace Foundation brand and culture to our customers through your team.
You'll take pride in continually delivering the highest and most consistent
standards of customer service, visual standards, profitability and productivity


of your store.
Support the Store Manager with the day to day running of the store and well
as run the store in full in the Store Managers absence.

Responsibilities

Always provide exceptional service utilising your knowledge to help our
customers find the best products to suit them for in-store.
Resolving all customer issues effectively at store level in a timely and positive
manner
Efficient and attentive service at the tills, processing POS (point of sale
transactions) and thanking customers.
Ability to delegate and demonstrate tasks to team members alongside the
day to day running of the store.
Sensitivity: General


Ensure the stores is set to visual standards, contributing to company
standards through product presentation, replenishment, store housekeeping


and seasonal launches or sale set ups.
Safeguard the business through ensuring full compliance of policy,
procedure, loss prevention and health & safety in the absence of


management.

Competencies

Proven ability to successfully lead a team: viewed as a leader amongst peers. Experience in a customer service environment is essential. Proven experience with POS management, daily banking and meeting deadlines. Excellent interpersonal, organisation and communication skills. Strong visual merchandising skills and ability to respond to changing stock to
maximise sales.


Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.


Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.


Team player - embracing every opportunity to be part of what's going on. Great time management. Demonstrates passionate commitment to the brand This truly is a great opportunity for someone who genuinely want to make a difference


and be part of the FatFace Foundation story.