Job Description

: Guest Hospitality F&B Supervisor

Job Title: Guest Hospitality F&B Supervisor

Reporting To: Hotel Operations Manager

Salary: 15 to 15.50 per hour

Hours: Variable shifts

Location: The Wesley, Euston or service being provided elsewhere

About Us:

The Wesley Hotel is a progressive hospitality brand based in the London Borough of Camden. Known for our commitment to sustainability and community, we leverage both ethical practices and innovative technology to enhance guest experiences. As a social enterprise, our profits support charitable activities, reinforcing our mission to provide meaningful hospitality services.

Position Overview:

Food and Beverage (F&B) Supervisor is responsible for overseeing and managing the daily operations of the hotel's food and beverage services, including restaurants, bars, room service, and events. The role ensures seamless guest experiences, high service standards, and operational efficiency while collaborating with multiple departments, particularly the Front of House (FOH) team.

Below is a description of the responsibilities and duties typically associated with this role:

Food and Beverage Operations

Strategic Planning:

Develop and execute strategies for increasing revenue and guest satisfaction. Align department activities with long-term business goals. Identify market trends and implement best practices to enhance F&B operations.

Menu Development & Innovation:

Work with chefs to create diverse menus catering to guest preferences and dietary needs. Develop beverage and cocktail menus in line with market trends.

Financial Management:

Assist in budget planning, cost control, and revenue forecasting. Monitor financial performance and adjust strategies accordingly. Provide periodic reports to Head F&B.

Operational Oversight:

Manage daily operations of restaurants, bars, and room service. Oversee inventory control, supplier relations, and compliance with health & safety and food hygiene regulations. Keep the F&B systems up to date. Complete the log books and provide daily, weekly and monthly reports for F&B Operations. In the lean periods, provide support to other departments, such as Conference and FOH teams. Take reservations, answer phone calls promptly, and check daily bookings.

Staff Development & Training

:

Help in recruitment process, train, and mentor F&B staff. Keep a record of training and update periodically. Provide performance feedback to Head F&B to explore career development opportunities for the staff.

Guest Interaction & Service Excellence

:

Help the guests in Kiosk Check in and coordinate with FOH as required. Ensure a customer-focused culture across all F&B services. Handle guest concerns efficiently and professionally.

Marketing & Promotions

:

Work with the marketing team to promote F&B offerings and seasonal events. Develop loyalty programs and guest engagement activities.

Event & Conference Management

:

Coordinate with the conference team to execute meetings, conferences, and special functions. Ensure high service standards for all event-related F&B services. Customise food and beverage offerings to meet the specific needs and preferences of conference clients. Oversee event logistics, including food and beverage service, meeting room turnovers, and guest transportation if required. Be on-site during events to handle any unforeseen issues and ensure client satisfaction. Gather feedback from conference organisers or conference team, and attendees to assess the success of events and identify areas for improvement.

Compliance & Sustainability

:

Ensure adherence to licensing laws, food safety regulations, and environmental policies. Implement waste management and sustainability initiatives. Monitor and enforce sustainable procurement practices.

Technology & Innovation

:

o Stay up to date with restaurant technology trends, integrating self-service kiosks, digital menus, and online ordering to enhance guest experience.

Additional Responsibilities Post Kiosk Implementation

FOH Collaboration & Support:

Work closely with the FOH team to align guest services across departments. Support seamless integration of the Kiosk check-in system with dining and bar services.

Optimised Guest Flow Management

:

Ensure smooth coordination between FOH, kitchen, and service teams to enhance efficiency in peak hours. Oversee guest waiting times, assisting FOH in managing lobby traffic during high-demand periods.

Guest Assistance & Upselling:

Train staff to leverage Kiosk data to provide personalised dining recommendations. Introduce F&B promotions at check-in kiosks to drive revenue.

Cross-Department Training:

Develop training programs to equip FOH staff with F&B knowledge for better guest interactions. Ensure all staff are comfortable using the new Kiosk system to assist guests when needed.

Service Quality & Standards:

Conduct daily service audits to ensure a consistent guest experience across FOH and F&B. Coordinate with Guest Hospitality Managers for the same. Ensure a high standard of guest experience.

Troubleshooting & Continuous Improvement:

Identify operational bottlenecks caused by Kiosk integration and implement solutions. Work with the IT and FOH teams to resolve system issues impacting guest experience.
Job Types: Part-time, Permanent

Pay: 15.00-15.50 per hour

Expected hours: 30 per week

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Health & wellbeing programme On-site gym Referral programme
Work Location: In person

Expected start date: 20/11/2025