Job Description

Company Description

Founded in 2008 by Serge Trigano and his sons Jeremie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!



These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.



Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.



Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.



Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.





General duties of the position:

The manager ensures the smooth running of the restaurant, bar and meeting and events operation and ensures guest satisfaction. Responsible for developing the profitability of all outlets. Main driver for revenue for restaurant and bar He supervises all front-of-house staff (in collaboration with other managers) and ensures compliance with legislation.


Activities and duties related to the position:

Responsible for the proper maintenance of equipment and the cleanliness of dining areas, hygiene and safety Between each service, checks the layout and cleanliness of tables Ensures customer satisfaction throughout the service Adopts a commercial attitude towards customers and maintains a professional attitude at all times, promoting Mama Shelter Responsible for the smooth running of the service Ensures the organisation of the service (staff briefing, manager briefing, task allocation, VIP list, etc.) Checks the organisation of groups and seating plans Prepares the service briefing sheet Manages the restaurant during service Writes the end-of-service report and sends it to the relevant people Manages the catering team and alternately manages the administrative side of the role (timetables, holiday schedules, timesheets, cash register discrepancies) Is regularly on the floor and remains available to their team Develops employees' skills (onboarding, training, evaluation) and supports them in their professional development Organises and leads training sessions specifically for F&B staff Responsible for their cash register, checks and signs off on end-of-service cash register Responsibility of F&B P&L, optimise profit margins by managing cost and driving revenue Participate in monthly business reviews and assist preparing yearly budgets Responsible for closing the restaurant in the evening


He/she may also be called upon to carry out specific tasks within the establishment and to respond to any instructions issued by his/her immediate superior or a member of management. The list of


tasks mentioned above is not exhaustive and may change, particularly in line with the growth of the company and developments within the establishment and its teams.



Additional Information

What's in it for you...

A competitive salary and extra benefits package! 28 days holiday (including bank holidays) + pension scheme. A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support . Enjoy a free night at Mama London and a meal for two in completion of probationary period. Goes without saying, but we'll feed you during your shift. Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally 30% of food and drinks for you to enjoy at any of our Ennismore locations From completing two years service gain an extra days holiday for each years completion caped at 33 days A fantastic Training program to get you settled into the business and progress through the ranks of the business Regular team get togethers, bi-annual parties - Mama knows how to have a good time! Perk at work with discount over clothes brands ,travelling etc Wagestream with discount over clothes brands,travelling etc A brilliant place to work which encourages a family and friendly atmosphere

Important to know...

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.