Job Description

COMO Metropolitan London

Property

: COMO Metropolitan London

Position

: F&B Team Member

Department

: Food and Beverage

Reporting

to

: F&B Manager / Assistant F&B Manager


Role


The F&B Operations Team Member is involved in assisting his/her departmental supervisors by performing tasks such as taking, preparing and delivering orders, organise the room service area to keep it clean and tidy, and maximise sales opportunities through the knowledge of product and suggesting selling.

Tasks/Responsibilities:

Provide an efficient, polite and courteous service to guests over breakfast service, room service, or events Take orders over the phone and in person in a friendly and welcoming manner Ensure orders are given to the Kitchen in a timely manner Prepare teas, coffees and other hot beverages for guests Assist with setting tables, polishing china and cutlery Assist the Room Service Manager/Supervisors in the overall responsibility and smooth operation of all Food and Beverage areas such as Room Service, Mini Bar, Breakfast Room, Meeting and Event Rooms Ensure that all areas are kept correctly with regards to storage and cleanliness at all times In conjunction with the Kitchen, ensure that consistent quality in production and service of food in the room service is maintained Ensure that all work equipment is in good working order and liaise with other departments for maintenance and repair if necessary Handle deliveries, inspect items, and report any discrepancies Refilling fridges in preparation area and mini-bars in guest rooms Assist in stock count and inform the Manager if stock is low Handle guest requests, allergies and dietary needs with professionalism and care Accurately handle guest billing, ensure timely delivery of orders Maintain professional body language and grooming standards at all times, adhering to the hotel's policies and guidelines

Essential Attributes:

Possess an understanding of the Liquor License and all Health & Safety procedures Positive in approach with self-driven attitude Excellent social and communication skills Ability to work within a team as well as alone Excellent spoken and written English

Desirable Attributes:

Be passionate and committed Be a team player, vibrant, energetic Highly motivated and able to motivate others Previous experience as in luxury hotel setting

Sustainability & Corporate Social Responsibility

At COMO, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.

Extra Duties:

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.