Job Description

The Redesign of Colorectal Services (RCS) is a proof of concept aiming to ensure all patients with suspected abdominal cancer to be referred to a rapid access assessment and diagnostic service (excluding Urinary and Gynae)As part of the RM Partners 2WW Upper & Lower GI, St Marks Trust is one of only 2 sites to be funded by NHS England to evaluate the proof of concept with the aim of scalability across west LondonThe purpose of this role is to support the 2WW Redesign of GI services in designing and implementing early diagnostic pathways for patients with suspected cancer. This role has been specially designed to support the newly designed pathway and will require the post holder to evolve to support the pathway as it continues to refine over time.Main duties of the jobYou will be responsible for the quality check of Faster Diagnosis Standard GI referrals ensuring that all relevant information is present before the clinical triage takes place. You will liaise with the GP practices and any other services to ensure that all relevant information is collated. You will be required to work across a range of IT systems to coordinate the booking of patient appointments.The post holder will work both directly and indirectly with patients and their carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinate any test preparations that need to be sent or collected by the patientPlease see and Person Specification for full role dutiesand responsibilitiesAbout usLondon North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.Date posted29 April 2025Pay schemeAgenda for changeBandBand 4Salaryxc2xa331,081 to xc2xa333,665 a year pro rata pa inclusiveContractPermanentWorking patternFull-timeReference number337-NP-8747ACJob locationsSt Marks HospitalWatford RoadHarrowHA1 3UJJob descriptionJob responsibilitiesCoordinate colorectal referrals through a single point of access into the Trust.To be proficient in all IT systems relevant for the role.To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation.To work alongside Pathway Admin Support Officer to be a single point of liaison for referrals, booking and coordination of patient test preparation.To work seamlessly with the GI project team.To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.To work alongside FDS GI Pathway Navigator to be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital or community setting.Provide early detection of problems.Actively participating in the provision of Urgent & routine non-clinical information and advice for patients and carers.Booking of appointments as required.Please see and Person Specification for full role duties and responsibilities Job descriptionJob responsibilitiesCoordinate colorectal referrals through a single point of access into the Trust.To be proficient in all IT systems relevant for the role.To assess the referrals and ensure all relevant information is present and where further information is required to coordinate its timely collation.To work alongside Pathway Admin Support Officer to be a single point of liaison for referrals, booking and coordination of patient test preparation.To work seamlessly with the GI project team.To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.To work alongside FDS GI Pathway Navigator to be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital or community setting.Provide early detection of problems.Actively participating in the provision of Urgent & routine non-clinical information and advice for patients and carers.Booking of appointments as required.Please see and Person Specification for full role duties and responsibilitiesPerson SpecificationEducation/QualificationsEssential

• 1.Educated to GCSE or equivalent level of knowledge

Knowledge & ExperienceEssential

• Proven experience as a clinical administrator/coordinator/navigator or clinical support worker in a health service environment. Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding. Experience managing patient referrals, patient records and database. To be able to effectively communicate across different care settings/ care providers. Understanding of medical terminology Knowledge and experience of office management, systems and practice Good working knowledge of Word, Excel and PowerPoint Use of internet systems including NHS net. Database / Audit management Knowledge of confidentiality principles with regards to patient data.

Desirable

• oExperience working in NHS acute trust and/ or multidisciplinary workforce oExperience of cancer services oKnowledge of Cancer Peer Review process oKnowledge NHS policies o Working knowledge of Cerner, Scheduler and Endovault.

Skills, Abilities and AttributesEssential

• 1.Excellent communication skills (oral and written) 2.Excellent time management and organisational Skills 3.Able to work as part of a team 4.Able to demonstrate initiative and flexibility 5.Able to work autonomously and unsupervised where appropriate 6.Able to work under pressure 7.Able to prioritise and work to deadlines 8.Methodical approach 9.Self-motivated - possesses high work standards 10. Strong sense of commitment 11.Put the patient first by being happy, helpful, caring, respectful and patient 12.Always taking opportunities to improve, encouraging excellence

Person SpecificationEducation/QualificationsEssential

• 1.Educated to GCSE or equivalent level of knowledge

Knowledge & ExperienceEssential

• Proven experience as a clinical administrator/coordinator/navigator or clinical support worker in a health service environment. Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding. Experience managing patient referrals, patient records and database. To be able to effectively communicate across different care settings/ care providers. Understanding of medical terminology Knowledge and experience of office management, systems and practice Good working knowledge of Word, Excel and PowerPoint Use of internet systems including NHS net. Database / Audit management Knowledge of confidentiality principles with regards to patient data.

Desirable

• oExperience working in NHS acute trust and/ or multidisciplinary workforce oExperience of cancer services oKnowledge of Cancer Peer Review process oKnowledge NHS policies o Working knowledge of Cerner, Scheduler and Endovault.

Skills, Abilities and AttributesEssential

• 1.Excellent communication skills (oral and written) 2.Excellent time management and organisational Skills 3.Able to work as part of a team 4.Able to demonstrate initiative and flexibility 5.Able to work autonomously and unsupervised where appropriate 6.Able to work under pressure 7.Able to prioritise and work to deadlines 8.Methodical approach 9.Self-motivated - possesses high work standards 10. Strong sense of commitment 11.Put the patient first by being happy, helpful, caring, respectful and patient 12.Always taking opportunities to improve, encouraging excellence

NHS