Job Description

LSE is committed to building a diverse, equitable and truly inclusive university
Finance Division
Fees, Finance and Compliance Advisor
Salary from 32,435 to 35,554 pa inclusive with potential to progress to 37,891 pa inclusive of London allowance
The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Fees, Finance and Compliance Advisor. The focus of this role is to enrich the student and customer experience by adopting a principled centred approach to debt management, income collection and reconciliation. You will provide a 'best in class' customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the School.
Our team is responsible for establishing and implementing strategic targets for the efficient and effective collection of income across the school, whilst meeting operational, financial control and other strategic priorities. Our core aim is to enrich the student and customer experience by adopting a principled centred approach to debt management, income collection and reconciliation.
The Fees Income and Credit Control office consists of three units: Fees, Finance and Compliance, Cash Management & Credit Control Teams. Customer service, quality and a clear commitment to our customers and stakeholders are our underlying principles. The postholder will join the Fees, Finance and Compliance Team which consists of a team of 6 full time Advisors.
Responsibilities include:

• Providing advice and support on student finance and funding related enquiries
• Assisting and supporting customers in meeting their financial obligations
• Maintaining service levels and meeting key performance targets
• Operating within the framework of the School's and units' procedures
• Assist and contribute to delivering the units objectives

Candidates should have:

• Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels
• Proven ability to plan and organise and prioritise own workload
• A desire to deliver top quality customer service at all times
• Excellent IT skills, especially in Microsoft Office, Word, Excel and Outlook

We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
For further information about the post, please see the , and the
To apply for this post, please go to . If you have any technical queries with applying on the online system, please use the "contact us" links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Carly Wilkinson at .
The closing date for receipt of applications is 22 July 2025 (23.59 UK time). Regrettably, we are unable to accept any late applications.