Job Description

As a Team Manager you will manage and control the activities of your team whilst delivering specific KPI targets. As a field-based manager, you will be expected to offer technical leadership with a responsibility for team success.

Responsibilities

:

Managing the field activity of your team whilst ensuring Health & safety policies and procedures are always adhered to.

Working to NRSWA Guidelines.

Monitor Team performance and activity

Implementation of new recruits/trainees into your team. Regularly assess trainees within your team through to sign off with Virgin Media.

Managing daily completion rates, ensuring customers and client are kept fully updated

Maintain our company image, ensuring a good reputation is upheld at all times, when dealing with our clients and their customers.

Resolve any issues raised by the technicians within your team and escalate issues outside your remit where appropriate.

Use your own initiative and seize every opportunity to enhance customers overall experience.

Ensure all complaints are promptly addressed, with minimal customer and client inconvenience and confirm satisfactory resolution on each occasion.

Any other duties commensurate with the accountabilities for the role

Candidate Requirements:

Experience managing residential installation crews

Communication - Ability to communicate effectively both orally and in writing.

Decision-making and good judgement - Ability to make good and effective judgements when presented with available data.

Influencing - Ability to influence others.

Leadership and Vision - Ability to inspire team with a clear vision and purpose.

Resilience - Ability to cope under pressure with maximum perseverance.

Thought process - Ability to think laterally and constructively.

Planning and Organisation - Ability to identify requisite steps to be taken in order to achieve specified objectives and ultimate team success.

Accountability - Taking personal responsibility for actions of a team.

Computer literacy - Ability to use computer applications such as MS Word and MS Excel, and to learn new computer skills where required.

Personal presentation - requirement to maintain a professional level in relation to individual appearance at all times.

Job Type: Full-time

Pay: From 150.00 per day

Benefits:

On-site parking Work from home
Work Location: On the road