Job Description

We're on the lookout for a dynamic and people-focused leader to drive excellence across our Installation, Customer Care, and Health & Safety teams. If you're passionate about delivering quality, inspiring performance, and building lasting client relationships, this role could be your next big opportunity.

What's in it for you?

Competitive salary, plus bonus and Car Allowance The chance to lead a high-impact operational function at the heart of our customer experience A role that blends strategic thinking with hands-on project delivery and people leadership Supportive leadership and space to innovate across commercial, service, and safety operation Generous discounts: Up to 80% off our stunning kitchen furniture and products Flexible holidays: Buy up to five extra days with our holiday purchase scheme Health and wellbeing support: Access our virtual GP service and employee assistance platform 24/7 Lifestyle perks: Cycle to work scheme and discounts with over 200 top brands through our benefits app

What you'll be doing

As National Installation Service Manager, you'll empower our teams to deliver operational excellence while creating a seamless experience for our clients.


You'll take ownership of:

Leading end-to-end delivery of B2B installation projects, ensuring deadlines, quality standards, and client satisfaction are consistently met Shaping operational plans, budgets, and resources with precision and pace Partnering with Sales and Commercial teams during tenders to guide design feasibility and service innovation Overseeing customer care, resolving escalations with empathy and impact Promoting best practice and compliance across all Health & Safety operations- from training to audits and legal standards Building high-performing teams through recruitment, coaching, and performance leadership - motivating others to exceed expectations Harnessing tech tools like FSM and ProjX to manage delivery and support process improvements Reporting on KPIs that drive service quality, compliance, and customer satisfaction Applying commercial acumen to reduce costs and boost efficiency Acting as a trusted voice and subject matter expert across internal and external stakeholder groups

Who we're looking for

A solid track record in leading operational teams, ideally within installations, project delivery, or customer care A passion for creating a customer-first culture that aligns with values and elevates brand reputation Proven leadership experience, coaching teams with purpose and performance in mind Sound knowledge of Health & Safety, with a proactive and inclusive approach to compliance Commercial awareness and an understanding of installation processes or kitchen sales Relationship-building skills that create trust and impact at every level The confidence to operate independently and collaborate effectively across cross-functional teams Full UK Driving licence

Why choose us?

At Magnet, part of the Nobia group, we're proud of our 100-year legacy--and even more excited about what's next. As the UK's leading kitchen specialist, we're fueled by the passion of our people and the power of innovative thinking.


We're building a culture where care, performance, and purpose go hand in hand. That means we welcome applicants who may not tick every box but bring the drive, curiosity, and values that help us grow.

Ready to lead with purpose?

If this sounds like the kind of impact you want to make, we'd love to hear from you.