Job Description

Company

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Building on the pedigree of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we turn social value into real-world action, creating change where it counts. Whether it's supporting a young parent back into work, helping someone adjust to a new job after a health setback, or working with small businesses to become more inclusive, our mission is to create lasting impact across the country.

Delivery Programme - Connect to Work

Connect to Work is a new government-funded programme, part of the national Get Britain Working strategy. It is designed to support people with health conditions, disabilities, or complex barriers to employment to take up or stay in meaningful work.

In the North East, the programme uses the evidence-based Individual Placement and Support (IPS) model, helping people move into the right job quickly, receive tailored support in the workplace and build lasting careers.

Participation is voluntary and grounded in a person-centred approach, bringing health and employment services together to give people the joined-up support they need to thrive.

Be the guardian of good practice!

Subject to contract award, as a

Fidelity Assurance Officer

, you won't just monitor quality, you'll help shape it.

Working across our Connect to Work programme, you'll ensure our delivery stays rooted in the IPS model, a gold-standard, person-centred approach that helps people with health conditions or disabilities into meaningful work.

Through audits, coaching, and feedback, you'll champion continuous improvement and ensure our support remains consistent, impactful, and aligned with the values that drive us:

Kindness, Respect, Integrity, and Innovation

.

This isn't about box-ticking. It's about making sure our work genuinely changes lives.

Salary: 30,000-32,000

Location/travel: Newcastle with outreach required

We actively welcome applications from candidates living in or near communities such as Elswick, Cowgate (NE4), Walkergate, Byker (NE6), and city-centre fringe areas (NE1).

A driving license and a car are essential to carry out this role.

What You'll Do:

Monitor delivery against IPS fidelity standards and support partners to stay aligned Carry out reviews, observations, and case audits -- turning insight into action Coach teams and embed best practice across services and partners Support onboarding, training, and continuous improvement initiatives Help prepare for external audits and fidelity reviews Keep accurate records and feed into service-wide learning.

Your skills & experience:

Have the ability to embrace our company values which are

Kindness, Respect, Integrity, and Innovation!

Experience in quality assurance, audit, or contract delivery in employability, health or care. Excellent communication and feedback skills A values-led mindset, focused on inclusion, purpose, and doing the right thing Confidence working across the community with a variety of teams and partners Strong organisational skills with attention to detail and consistency.

Desirable

Strong understanding of IPS or person-centred employment support

Here's what makes Fedcap a Rewarding Career...

We're a mission-led organisation with social value at our core. We've been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We're a

Disability Confident Leader

and proud to be part of a partnership that reflects the communities we serve.

You'll make a real impact:

Every success story you help write will be felt in homes, workplaces, and communities across the county.

You'll work locally:

Embedded in the places you know--towns, villages, and rural communities.

You'll grow:

With access to training, reflective practice, and a national network of likeminded colleagues.

You'll be supported:

We believe in flexible working & wellbeing check-ins.

You'll be part of something bigger:

From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

33 days' annual leave

(including bank holidays) with the option to buy or sell additional days

500 annual benefits scheme

to spend at over 900 retailers

Cycle to Work scheme

open all year round

Pension scheme

with up to

5%

employer match

Free life assurance

worth 4x your salary

Health & wellbeing support

, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources and more

Additional Information

Equity, Diversity & Inclusion

Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a

Disability Confident Leader

, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the

Armed Forces Covenant

, encouraging applications from veterans, reservists, and military families.

INDHP3

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Life insurance Sick pay
Work Location: On the road