Job Description

501928 South London, England, United Kingdom Employability Compliance & Audit Full Time / Permanent Opening on: Oct 27 2025 Closing on: Nov 4 2025

Fidelity Officer

Salary:

40,000 per annum + Package

Location:

Covering South London (including sites in Croydon)



The Fidelity Officer plays a vital role in championing high-quality, evidence-based employment support across Ingeus's national IPS / SEQF programmes. Guided by

integrity, collaboration, and excellence

, you will ensure that services not only align with the

25-point Individual Placement Support (IPS) Fidelity Scale

, and the 5 stages of

the Supported Employment Quality Framework (SEQF)

but are also continually evolving to deliver meaningful outcomes for people facing complex barriers to employment.



Rooted in the

eight principles of IPS

and the 12 standards of the

SEQF

, this role is key to embedding a culture of continuous improvement, innovation, and impact. As a subject matter expert, you will work in partnership with Service Managers, Team Leaders, and Employment Specialists to promote best practice, support service readiness for internal and external fidelity reviews, and drive service enhancements that reflect the lived experience of those we support.

You will be required to conduct face to face fidelity assurance visits with both internal teams and external stakeholders which will involve a significant amount of travel. Strong analytical skills are essential as you will be expected to interpret data, present findings. You must have the ability to analyse data and effectively present findings at a senior level together with offering

evidence-based

recommendations to impact continuous improvement.

The ideal candidate will possess excellent communication skills with the ability to diplomatically challenge and influence senior stakeholders.

This is an opportunity to directly influence service quality and contribute to our mission of empowering individuals through personalised, recovery-focused employment support--delivered with

respect, integrity

, and a relentless commitment to

excellence

What You'll Bring

Demonstrated experience in

quality assurance and or audit,

within a health, social care, or employment support setting. Ability to interpret complex service data and use it to drive improvement actions Experience facilitating, coordinating and liaising with external audit practitioners

Desirable but Not Essential

Expertise in the IPS Model

- In-depth understanding of the

IPS 25-point fidelity scale

and

fidelity manual

Proven experience supporting or conducting

IPS fidelity reviews

(internal or external)

As Ingeus, we've spent time listening to our employees to build our benefits package;

25 days annual leave plus bank holidays with the opportunity to salary trade extra EAP Support programme available 24/7 with access to 6 x counselling sessions Private Medical Insurance Eyecare vouchers with help to purchase new glasses Life assurance Online discount shopping via Perks at Work Cycle to Work scheme Season ticket loan Up to two days each year dedicated to Community Giving (Volunteering) Access to Salary Finance; financial education and advice The opportunity to buy extra perks such as, critical Illness Cover, dental insurance Long Service Awards

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.



We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at alewis@ingeus.co.uk.

Please note, the advert may end early if we receive sufficient applications.