Job Description

SC Galaxy Care is a bespoke family owned Care Company who specialise in both complex and domiliary care. We are looking for an experienced flexible part time field supervisor (1-3 days per week, dependant on the weekly needs of the business) to join our vibrant domiciliary Care team providing a quality service for Elderly (including complex care clients), and Disabled individuals. We are looking for an individual with a mature, flexible, and empathetic attitude who has worked in a similar background.

Experience / Qualifications,

The ideal person will:

Experience in the care industry (at least 2 years proven experience as a field supervisor). Complex care experience desirable (Tracheostomy, PEG, stoma care etc.) NVQ 2 or equivalent qualification desirable. Good working knowledge and experience of Microsoft Word and Excel. Ability to learn new software packages for rostering. Experience of care planner is desirable. Organised and good customer service skills. Ability to deal empathetically and politely with clients with challenging behaviour. Dealing with carers in a supportive, mentoring manner. Be an effective team player and have a flexible working ethic. To undertake care calls in the community when required. Availability to work weekends/ evenings for spot checks when so required. Ability to undertake On Call - out of hours duties (if so required). Flexibility work late or start early for client/ carers visits depending on requirements of the business. A full UK driving licence and own car is essential. Live locally within reasonable commutable distance of the Lewisham Borough as the primary area of business (not exclusively - you will be required to travel to neighbouring Boroughs such as Southwark, Bromley etc.)

Main duties of the role:

Spot checks on Carers. Service and quality reviews of clients. Implementation of quality control procedures. Promote the development of carers and provide leadership in the improvement of good care practice. Risk assessments of new referrals. MAR chart auditing. Attending Customer's first call to introduce the Care Worker to the Customer. Resolving complaints in the Community and making reactive visits. Involvement of training carers and attending meetings with OTs or other professionals in the field whenever required. To implement field based training and supervision programmes. Covering carers shifts for holidays and sickness when required. Induction and support of new carers.

Office duties will include:

Ensuring all Service Users' paperwork and files are processed and up to date. Prepare and complete paperwork for all new referrals and field observations. Update rostering system with outcome of Risk Assessments/Reviews and Spot Checks and liaising with care coordinators quickly and efficiently regarding issues/ risks. Participation of carer supervisions. Assist in care coordination duties if so required. Assisting Care Coordinator in weekly rostering as and when required.
We know that this role can be challenging at times, but this is balanced by the unrivalled sense of long-term satisfaction it also gives. It's an opportunity to be creative and feel inspired, both by your colleagues and the clients you support. It's a career that you can feel proud of.

We provide on-going career development and can offer you the opportunity to gain further professional qualifications in Health and Social Care.

We are waiting to hear from you!

Job Types: Part-time, Permanent, Freelance

Pay: 24,000.00 per year

Expected hours: 7 - 20 per week

Application question(s):

ARE YOU ABLE TO WORK ON OCCASSION AT THE EVENING/ WEEKEND/ EARLY MORNING? Please do not apply if you require sponsorship Are you located near to or within travelling distance to our primary Borough - LB of Lewisham?
Education:

GCSE or equivalent (required)
Experience:

CARE/ FIELD SUPERVISOR: 3 years (required)
Licence/Certification:

DRIVER'S LICENCE (required)
Willingness to travel:

75% (required)
Work Location: In person

Expected start date: 04/08/2025