Job Description

Field Collections Agent

Start date 12th January 2026


Location: Within a 90-minute travel radius of your home (applicants must reside within Rochdale)


Salary: From 27,965 + 4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from 200-400 Earnings Potential: Up to 35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved


Do you:


Hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face-to-face?
Value flexibility and autonomy in your schedule?


If that sounds like you -- Orbit Credit Services has an excellent opportunity waiting.


About the Role


As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.


Your key responsibilities:


Visit customers to resolve outstanding arrears and discuss payment options
Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
Accept payments, set up repayment plans, and re-engage customers with client services
Educate customers about the potential consequences of non-payment
Use an Orbit-supplied iPad to update account outcomes in real time


Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.


Working Hours


We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:


40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pmSaturday 9am-1pm
10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.


Benefits


31 days holiday (incl. bank holidays + December shutdown)
Fuel card for business use
Referral Bonus Scheme
Uncapped monthly bonuses (200-400 typical)
Comprehensive 5-week induction programme
Ongoing training and professional development
Access to Medicash and Employee Assistance Programme


Requirements


Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Full driving licence (max 6 points), own car, and will require business insurance
Tech-savvy and comfortable working independently


Job Type: Full-time


Pay: 27,965.00 - 35,765.00 per year


Job Ref: CCAFLD