Job Description

Job Objective

Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.

Reporting Line:

Regional Operations Manager (Europe)

Key Duties and Responsibilities

24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required Proactive monitoring of equipment & facilities Network installation, testing & commissioning, bringing into service, integration Cross connects, jumping, patching copper and fibre Maintain records, inventory and spares Receive equipment, bench test, storage and RMA return handling Incident and problem resolution as directed by NOC / TAC / NMC / GCC Work with and assist to manage contractors and vendors Assist service managers as directed, including clients and supplier meetings Assist with technical shareholder support / shareholder consultancy and sales support Assist with network quality and performance management Creation of ad hoc reports as needed Assist other departments and projects as requested by the Programme Manager Travel as required within the EU Adhere to all company policies and procedures

Minimum Qualifications

Bachelor's degree in a related field French, Spanish, Portuguese or Italian (desirable) Technical certifications i.e. CCNA or equivalent field experience (desirable) Valid full driver's license. The role will require the employee to drive company vehicles

Experience and Skills

2 years' technical experience in the telecom industry (data center/optics desirable) Good communications and soft skills, including ability to follow instructions Must use systems effectively to record information accurately and concisely in a timely manner Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment Knowledge of telecom network architectures, protocols and standards such as DWDM, OTN, SDH, Ethernet and IP/MPLS Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers Knowledge of AC and DC power, inverters, rectifiers and PSU units

Attributes

Client focused, relationship builder. Integrity, honest with high ethical standards Boundless, passionate and flexible Personal excellence, accuracy and attention to detail Collaborative, achieve results through teamwork Good English language communicator Ability to quickly learn from other team members and prepare to self-study Punctual and reliable
Job Type: Full-time

Work Location: In person