Job Description

Commercial Services Group is recruiting for a Field ICT Support Engineer on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

Salary: \xc2\xa325,500 per annum
Brand: Cantium Business Solutions
Location: Kings Hill

The Role
If you have experience working in an IT Service Desk environment and enjoy speaking with customers daily and travelling to various sites this would be a great opportunity for you. Field ICT Support Engineer\xe2\x80\x99s will provide on-site technical support to our key customer sites with a focus on customer service excellence.

Due to the nature of work being carried out we do require the candidate to have a valid UK driving license and access to their own vehicle.

This role requires a DBS check to be carried out, please consider these factors before making your application.

Key Duties:

• Provide on-site support to customers
• Respond directly to user requests for support across a number of disciplines (including mobile telephony, windows OS, Hardware support & user administration)
• Proactively monitor tickets to ensure prompt service delivery
• Accurately capture and record all tasks undertaken
• Respond to requests in accordance with KPI\xe2\x80\x99s and service level targets. Promptly allocates unresolved calls to appropriate teams, keeping the customer informed of actions taken
• Undertake calls to Cantium standards to include detailed call notes of all steps taken to resolution
• Assist other support and project teams when required

What we need from you:

• Proven experience of working with customers, Delivering high standards of service excellence.
• Experience of supporting Windows 10 Enterprise
• Understanding on InTune MDM. Experience preferred.
• Friendly, outgoing personality with a drive to engage with customers directly.
• Precise and methodical approach to IT Support with an attention to accounting for time
• Comfortable working alone or within a team.
• Full driver\xe2\x80\x99s license
• Understanding of ITIL with qualification preferred but not essential

What Cantium can offer you:

• Minimum of 33 days holiday (inc. bank holidays)
• Generous contributory pension scheme.
• People focused culture with great communication and development opportunities.
• A wide range of workplace wellbeing services.
• Electric Car Scheme.
• Employee shopping discount scheme.

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognize that work isn\'t just somewhere you go for a set number of hours. Work is something we do. \xe2\x80\x9cCantium Working\xe2\x80\x9d is our vision of the behaviors and attitudes inherent in \xe2\x80\x98agile\xe2\x80\x99 working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life \xe2\x80\x93 helping you achieve a great work life balance.

Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Commercial Services Group