Job Description

Location: Staffordshire

Company Information

Since 2021, we've been working hard to bring gigabit-speed full fibre broadband to thousands of homes across the UK. Our mission is simple: to connect people. We deliver broadband that's fast, reliable, and hassle-free--putting our customers at the centre of everything we do.

We're in the midst of an exciting growth phase, with bold plans for the future. To help us achieve them, we're looking for talented individuals who share our ambition and can inspire us as we take the next step in our journey.

Our team is inclusive and diverse--everyone is welcome, and you're encouraged to be yourself. Culture matters deeply to us. We believe work should be enjoyable, and we back that up with ongoing training and support, great benefits, and a vibrant, energetic team environment.

Job Purpose

Our field team are the core of our business, ensuring all of our network and customers are installed with the Lightspeed services in a timely manner. you will manage a team of engineers, both PAYE and Business Partners, performing customer installations via Openreach Infrastructure. Our Field Installation Supervisors are there to ensure engineers conduct their duties with Health and Safety at the forefront of everything we do and deliver an exceptional customer experience throughout the entire provisioning process

Effective daily management of the Installation Engineers to ensure the provision of service's are to expected standards in a pro-active and professional manner. Lead and motivate the team through regular communication and engagement. Pro-actively assess team performance against agreed SLA's and KPI's and drive performance improvements. Coach and develop engineers through regular and documented site visits and audits. Ensure the Customer Installation Teams are provided with everything they need to perform their duties I.e. tooling, stock, PPE etc. Continual service improvement by regular assessment of Installation methods and Processes

Knowledge, Skills & Experience

Experience

Strong Field Installation Supervisor experience running large customer focused installation teams. Ability to work on own initiative. Comfortable dealing with engineers who are both in house and business partners. Knowledge of working on PIA network and strong telecoms and fibre experience. NRSWA (New road and street works Act 1991) accredited ensuring compliance is met by the teams. Strong understanding of health and safety and ensuring everyone gets "Home safe" Able to communicate clearly at all levels Good working knowledge of Microsoft Word, Excel, PowerPoint and Project. A desire to be part of an organization that will be a an example of how to do things the right way Must have experience working in a fast paced environment and change is inevitable as the business grows, willingness to express and shape those changes would be a distinct advantage

Special Aptitudes

A professional approach, coupled with vital interpersonal skills and strong stakeholder management. Excellent planning, organisational and time management skills. Excellent verbal, written communication and presentation skills. Ability to work collaboratively and complete tasks and implement process changes. Work on their initiative and adapt to a rapidly changing start-up environment Full driving license

Key Competencies/behaviours

Good communicator Strong Collaborator/Team Player Attention to detail Works at pace Good customer service
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Private medical insurance
Application question(s):

Do you have experience working in a fast paced environment and change is inevitable as the business grows, willingness to express and shape those changes would be a distinct advantage? Are you comfortable dealing with engineers who are both in house and business partners? Are you NRSWA (New road and street works Act 1991) accredited ensuring compliance is met by the teams?
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Peterborough PE2 6FZ